This article presents a systemic, research-based cause analysis model for use in the field of human performance technology (HPT). The model organizes the most prominent barriers to workplace learning and performance into a conceptual framework that explains and illuminates the architecture of these barriers that exist within the fabric of everyday…

Evaluators in the HPI field can improve their performance program results with effective evaluation through appreciative inquiry. Appreciative inquiry and evaluation have many similarities, and when combined they add value and effectiveness to the measurement of intervention results. Appreciative inquiry is beneficial in many evaluation contexts:…

Discusses reengineering in the context of organizational processes, and presents six steps for reengineering business processes: (1) prepare to reengineer; (2) map what is occurring to accomplish processes; (3) map what should be occurring; (4) implement; (5) evaluate; and (6) monitor. Also offers a related reading list. (JMV)

Outlines the linkage between the Stockton (California) Unified School District's assessment program and the concept of "Organizational Development" (OD). Although the program was not designed to be an OD project (it was to improve the district's management selection process), it did have an impact on management. (MD)

Discusses benefits of mentoring for the novice, the organization, and the mentor. Outlines key principles of successful mentoring: proper preparation; formal training; effective pairing of individuals; organizational support; time for reflection and evaluation; and follow through. (AEF)

Discusses transitional situations of concurrent computer-based training (CBT) that occur in organizations, and provides instructional designers with adaptable checklists to use when communicating with managers and programmers about the tasks performed and the tools needed in designing and developing CBT. Tables present steps, applications,…