This research brief describes recent methodological initiatives with the Public Libraries Survey. It describes how starting with the 2022 data, Institute of Museum and Library Services (IMLS) updated geographic identifiers to better align Census Bureau geography types with the library's legal service area, with the goal of enabling data users to…

The Quality Matters™ (QM) Program is utilized by over 700 colleges and universities to ensure that online course design meets standards imperative to student success in a Web-based classroom. Although a faculty-driven peer-review process, QM provides assessment from a student perspective, thereby identifying opportunities for improvement that may…

Web-based presentation tools are sometimes referred to as "next generation presentation tools" (EDUCAUSE, 2010). At the most basic level, these tools are simply online versions of traditional presentation software, such as Microsoft's PowerPoint or Apple's Keynote, but some services offer features like web-based collaboration, online presentation…

This article discusses best practices for evaluating open source software for use in library projects, based on the authors' experience evaluating electronic publishing solutions. First, it presents a brief review of the literature, emphasizing the need to evaluate open source solutions carefully in order to minimize Total Cost of Ownership. Next,…

In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection. Each chapter offers complete coverage of one aspect of collection development, including suggestions for further reading and a narrative case study exploring the issue. Johnson also integrates…

This proposal for a technical session presentation focused on socially-grounded approaches to understanding digital libraries; the social nature of digital libraries; and implications for the design and evaluation of digital libraries. Panelists included: Christine L. Borgman, Laura Neumann, Nancy Van House and Ann P. Bishop. (LRW)

Although academic libraries have a long tradition of program assessment, in the past the results have been more meaningful internally than externally. Recent changes in the conceptualization of libraries' role in higher education and advances in measurement tools will likely provide answers to different questions, particularly the relationship of…

Discussion of formal assessment of library facilities highlights the postoccupancy evaluation as a tool in developing accountability in the design, planning, and construction of library buildings. Assessment of existing facilities is discussed; evaluation methods are described, including behavioral mapping; and a planning outline for evaluation is…

Describes the social construction of technology (SCOT) framework which encourages a focus on the multiple perspectives inherent in the development and evaluation of digital libraries. Relevant social groups, interpretive flexibility, and closure are used to examine an evaluation case study of the "Making of America" (MOA) digital library…

Discusses the steps to ensure that assessment leads to genuine improvement: (1) agreeing on goals based on recognized standards; (2) establishing yearly objectives that help meet those goals; (3) developing a formal method for reporting the attainment of those objectives; and (4) using the assessment of the program as a part of the media…

Duke University science librarians took a one-day retreat to examine operations, define goals, and explore options for achieving goals. Cost/impact analysis and decision matrix models were used to analyze each librarian's activities. The cost/impact model enabled the librarians to prioritize functions and to better deploy limited resources to…

Reflection and evaluation are key to improving the effectiveness of the school library resource center (LRC). The idea of measuring success may seem initially daunting, or even threatening, and be seen as yet another call on already limited time, but we should not be put off: much of the information required is already there, either explicit or…

The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…

This paper examines the role of innovation in library operations, with an aim to incorporate innovative procedures that achieve convenience in practice, and efficiency and effectiveness in a simultaneous economic reduction. The methodology outlined in this paper is that of Best Practices. The objective of this method is to examine an…

In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…