User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…

This article documents a lifecycle approach to employing user-centered design, covering both qualitative and quantitative data gathering methods in support of using this approach for product design, usability testing, and market research. The author provides specific case studies of usability studies, focus groups, interviews, ethnographic…

This document consists of 6 years of newsletters (eight issues) of the Industrial Training and Education Division (ITED) of the Association for Educational Communications and Technology (AECT). The ITED Newsletter maintains communication about professional matters within the Industrial Training and Education Division. This document contains…

The current paper examines the design process that led to an unusually successful interactive tutorial for older people. The paper describes the issues that make designing for older people different. These include differences between the designer and the target population and the difficulty that older people have in interacting with low-fidelity…

Interactive television (iTV) is a new media technology that has great potential for supporting second language learning, particularly for independent adult learners. It has many characteristics demanded by modern second language (L2) learning theories and is technologically quite sophisticated. However, in order for it to succeed it needs to fit…