Online program managers (OPMs) are third-party companies that work with colleges and universities to develop, launch, and deliver online learning. The prevalence of OPMs, however, has important implications for higher education program quality and transparency. In the final piece of our four-part series, higher education scholars establish a…

Online program managers (OPMs) are third-party companies that work with colleges and universities to develop, launch, and deliver online learning. Despite the prevalence of these companies in higher education, cost details are often buried or asserted with legal protections as trade secrets or business models unavailable for public review.3…

Based on a review of 48 online program manager (OPM) contracts and 44 chief online learning officer (COLO) interviews, this policy brief highlights potentially problematic contract provisions between colleges and OPMs, raising concerns about their effects on federal compliance, students' learning, and openness about government contracting.…

Between 2003 and 2016, the percentage of undergraduates taking at least one course online nearly tripled, increasing from 15.6 to 43.1. Initially, that enrollment was concentrated in the proprietary, or for-profit, higher education sector. In response, and to make up for declining numbers of "traditional" college students and the…

The novel coronavirus pandemic sparked change overnight for millions of students and thousands of professors at thousands of colleges around the United States as it began to spread during the spring semester in 2020. Face-to-face instruction ground to a halt and students and schools had to navigate a rapid and chaotic move to remote learning.…

White-label programs in higher education, designed and supported by online program management (OPM) firms, pose unique challenges to current policy. In part this is because OPM firms and services are either exempt from policy or fall into a gray area that policy has not yet considered. Policymakers, however, do not need to develop entirely new…

Emerging regulations require higher education financial aid staff to handle many tasks. Complying with these regulations and participating in mandated compliance audits are complex processes that require numerous departments to work in concert. This article discusses what steps colleges and universities can take to improve their compliance audits.…

As the technology landscape is continually evolving, transitions to newer software are commonplace in higher education. Change is often difficult to navigate, especially when the change that is implemented fundamentally impacts entrenched business processes. In no place is this more evident than when implementing a new system, whether the…

The Multistate Longitudinal Data Exchange (MLDE) facilitates data sharing between states from K-12 education, higher education, and labor agencies. Its goal is to provide practitioners, policymakers, and researchers with a comprehensive data source to understand educational and career trajectories, including how these trajectories can cross state…

Statewide higher education governing and coordinating boards have long been involved in academic planning, academic program review, and academic program approval. A detailed analysis of the templates that statewide boards require institutions to use during the program approval and review processes reveals the role these processes play in ensuring…

The purpose of the U.S. Department of Education's (Department's) fiscal year (FY) 2024 "Agency Financial Report" (AFR) is to inform Congress, the President, other external stakeholders, and the American people on how the Department used the federal resources entrusted to it to advance the mission of the Department to promote student…

Although the annual performance review has received much criticism from practitioners and researchers alike, organizations continue to use coaching and/or reviews to maximize employee effectiveness and minimize liabilities. A semester class is a great context to practice skills relating to tracking and reviewing performance. This article describes…

The increasing availability of digital data in higher education provides an extraordinary resource for researchers to undertake educational research, targeted at understanding challenges facing the sector. Big data can stimulate new ways to transform processes relating to learning and teaching, and helps identify useful data, sources of evidence…

Administrator Jennifer Stanton attempts to adopt an Electronic Health Records system at ComprehensiveCare, a multispecialty healthcare practice. Consultants from the vendor provide guidance to the organization, but do not provide that guidance in a way that the non-technical administrator understands. The project experiences escalation of…

After a prior failed adoption, ComprehensiveCare plans for a second attempt in adopting Electronic Health Records. The owner-physicians on the board of directors have replaced the administrator due in part to the missteps of the prior adoption. William Shoemaker, the new administrator, must grapple with several important decisions to provide the…