Several years ago, National Public Radio (NPR) librarians began developing a new content management system (CMS). It was intended to offer desktop access for all NPR-produced content, including transcripts, audio, and metadata. Fast-forward to 2011, and their shiny, new database, Artemis, was ready for debut. Their next challenge: to teach a staff…

This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

A few articles have drawn some amount of attention specifically to the local causes of the success or failure of electronic resource management system (ERMS) implementations. In fact, it seems clear that local conditions will largely determine whether any given ERMS implementation will succeed or fail. This statement might seem obvious, but the…

Academic, government, and corporate librarians organize and leverage internal resources and content through institutional repositories and library catalogs. Getting more value and usage from the content they license is a key goal. However, the ever-growing amount of content and shifting user demands for new materials or features has made the…

At the Libraries Service Center, statistics are generated on a monthly, quarterly, and yearly basis by using four Microsoft Excel workbooks. These statistics provide information about what materials are being requested and by whom. They also give details about why certain requests may not have been filled. Utilizing Excel allows for a shallower…

The silo is a well-worn metaphor in information systems used to illustrate separateness, isolation, and lack of connectivity. Through the many iterations of system development, libraries, archives, and museums (LAMs) have sought to avoid silos and find the sweet spot between interface design and metadata interoperability. This effort is being…

Today's library should be part of the online social networks so it can connect with patrons and inform them of new services and opportunities. But this need to utilize new technology must be balanced against shrinking budgets and increased costs. One way libraries can juggle these demands is to spend more time on creating content, using a mix of…

A desire for more functionality seemed to clash with the fiscal reality of limited funds, but after investigating alternatives, Mount Saint Mary College was able to provide its faculty and students with a more useful and function-rich electronic resource management through a move to a hosted open source service. (Contains 8 figures.)

In the context of a diverse, multi-campus university, this study discusses historical factors and recent changes in scholarly communication and the economic impact of these changes as we seek to forge stronger cooperation among our campuses. After consulting literature, the authors found that issues relating to acquisitions of multi-campus…

It's called GoLibrary in the United States and Bokomaten in its native Sweden. Patrons know it as Library-a-Go-Go in Contra Costa County, California, but whatever its name, the automated lending service this materials handling machine provides has proved a tremendous aid in addressing underserved segments of this sprawling community. It's not hard…

People are now beginning to appreciate that acquisitions in the digital world is different. In addition to business acumen and accounting knowledge, a digital-age acquisitions librarian needs to understand scholarly communication and the emerging business models of digital publishing. In this article, the author discusses the challenges and the…

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

Over the last few years, there has been a wealth of materials written and presented on next-generation library catalogs. These next-generation interfaces strive to turn "standard" integrated library systems (ILSs) into more nimble and robust search platforms that offer more user-friendly 2.0 enhancements for users. Rather than abandoning…

Purpose: The need to establish more flexible and adaptable university curricula has been recognised as a strategic priority in recent years and has been supported by a number of initiatives including the Curriculum Design and Delivery programme funded by the Joint Information System Committee (JISC) in the UK. The challenges of addressing…

While the traditional uses of InterLibrary Loan (ILL) can be cumbersome, much of the work is now done electronically. Google and WorldCat can tell patrons which libraries in their areas owns the the titles they want, but they cannot always tell patrons whether there is a copy on the shelf available for loan. Several ILS vendors and OCLC are…