This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)

A decade has passed since author, game designer, and educational thought leader Marc Prensky heralded the arrival of a new generation of students whose immersion in information technology distinguished them in fundamental ways from previous generations. Because they had spent their entire lives "surrounded by and using computers, videogames,…

The seminal work of Prensky on "digital natives" and "digital wisdom" is used to launch a broader discussion on the relations between electronic communication, higher education, and popular and elite culture. Prensky's critics commonly contrast his polarisations and generational divisions with a more complex picture of types of engagement with…

A new generation of consumer and tech savvy college students have forever altered the method and degree of interaction between faculty and student. The purpose of the article is to describe the challenges of mentoring a new generation of health educators. The authors will summarize the literature on generational group characteristics that may…

Long-term studies monitoring the process of young people adopting new media patterns of social interaction and communication with parents and peers are needed to better understand how young people cope with perpetual peer communication, how parents and adolescents deal with intergenerational conflicts, and the outcomes of these practices and…

There have been many attempts to define the generation of students who emerged with the Web and new digital technologies in the early 1990s. The term "digital native" refers to the generation born after 1980, which has grown up in a world where digital technologies and the internet are a normal part of everyday life. Young people…

Thai school age students as young as eight years old are increasingly being immersed in the Internet world, and as a result, they are accelerating their learning and communication skills in English even without noticing. For educators, the ICT (information communication technology) revolution that has occurred in the last few decades needs to be…

That technology evolves is a given. Not as well understood is the impact of technological evolution on each individual--on oneself, one's skill development, one's career, and one's relationship with the work community. The authors believe that everyone in higher education will become an IT worker and that IT workers will be managing a growing…

Today's children have grown up immersed in a world of computers and other information technologies. They play video games; they listen to music on digital compact disks; they help their families program the computerized controls of videocassette players. With all of the exciting innovations in computer technology, children have the opportunity to…