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Direct linkNistor, Nicolae; Schworm, Silke; Werner, Matthias – Computers & Education, 2012
Interactive online help systems are considered to be a fruitful supplement to traditional IT helpdesks, which are often overloaded. They often comprise user-generated FAQ collections playing the role of technology-based conceptual artifacts. Two main questions arise: how the conceptual artifacts should be used, and which factors influence their…
Descriptors: Communities of Practice, Educational Research, Educational Practices, Educational Technology
