In this paper, a conceptual and operational framework for business process reengineering in higher education is proposed. The outline of a sequential and non-linear four-step framework designed to reengineer higher education administrative and academic processes is presented. The first two steps, initiating and analysing, are used to examine,…

Healthcare has become a rapidly changing field. With the introduction of value-based purchasing to determine reimbursement of Medicare providers based on the quality of care in addition to outcomes in treatment, the environment is becoming ever more competitive. Saint Philip's Hospital is among the largest non-profit hospitals in the nation…

Recognizing the need to teach ERP implementation and business process reengineering (BPR) concepts simultaneously, as well as the pedagogical limitations of the case teaching method and simulation tools, the objective of this study is to propose a new framework and an innovative teaching approach to improve the ERP training experience for IS…

The role of the educational professional and the speed at which educational reforms have been introduced within higher education has transformed the academic into a manager. This is explained through a variety of changes; for example, technology and the transformation of traditional workplaces being replaced by virtual workplaces through the use…

This article proposes a new way of conceptualizing workplace learning as distributed systems of appropriation, development and the use of practice-relevant generalizations fixed within mediational artifacts. This article maintains that these systems change historically as technology and increasingly sophisticated forms of production develop.…

The universal attempt to link computers by means of business process reengineering, enterprise integration, and the management of technology is creating large systems that structure and control the flows of information within institutions. Human work associated with these systems must be reorganized in the image of these technologies. The…

This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…

To improve services and reduce costs, Babson College (Massachusetts) has begun continuous quality improvement and reengineering, moving rapidly toward a client/server information technology environment and Internet/Intranet-enabled business processes. The evolution of the strategy and its products, underlying technologies, and development process…

In the current milieu of ISO 9000 certification, just-in-time engineering (JIT), demand flow technology (DFT), and total quality management (TQM), industry is attempting to implement available technology for the creation, control, and delivery of documentation. In most cases, their efforts are in need of outside resources to analyze, develop,…

The origins and expansion of the University of Michigan Information Technology Division (ITD) partnership with academic units is described. The program, which began with the university's largest academic unit, features distributed computing and support services. Lessons have been learned concerning deans' attitudes about computing technology and…

The 1993 CAUSE Conference included eight papers on the adoption of Total Quality Management (TQM), in its various forms, by information technology (IT) sections of colleges and universities. Papers have the following titles and authors: (1) "The Impact of TQM on an IT Organization: The First Eighteen Months" (Paul M. Morris), which…

This paper draws together current developments in computer-based education (CBE) with concepts from business process re-engineering. Topics discussed include: (1) re-engineering models, including the spectrum of approaches ranging from radical restructuring to evolutionary improvement, the stages of business process re-engineering (BPR), and…

Considers changes in academic libraries that are occurring as a result of information technology. Topics discussed include the environment, including attitudinal, behavioral, and structural changes, funding, strategic planning, and Total Quality Management; electronic journals and books; multimedia; desk top publishing; publishing economics;…

The objectives of an innovative teaching model implemented in a course at Northwest Missouri State University Department of Science/Information System are to: (1) use the Total Quality Management (TQM) concept in course design and implementation in the MIS (management information systems) curriculum; (2) develop attitudes and behaviors associated…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)