This chapter presents a synthesis of the conceptualization and practice of institutional research (IR) in higher education (HE) in emerging countries across Southern Africa, Latin America and the Middle East and North Africa (MENA) regions. The chapter contextualizes the growing need for IR in these regions, identifies problems and challenges…

This discussion constructs a survey data quality strategy for institutional researchers in higher education in light of total survey error theory. It starts with describing the characteristics of institutional research and identifying the gaps in literature regarding survey data quality issues in institutional research and then introduces the…

Accreditation is a process of external quality review created and used by higher education to scrutinize colleges, universities, and programs for quality assurance and quality improvement. Accreditation in the United States is more than a hundred years old, emerging from concerns to protect public health and safety and to serve the public…

Transnational higher education is a rapidly growing phenomenon that is under-researched and often even misunderstood. As the world's most promising market, China has the potential to dwarf all traditional offshore markets. Little research has been done to seriously analyse the fast growth in China. A sound understanding of the Chinese situation…

A diverse society has created a diverse education system, which in turn requires diverse and complex mechanisms of quality control. The diversity and complexity of the industrial, service, and knowledge-based economy, with its vast variety of occupations and dynamic labor markets, heavily influences the curricular structures and academic profiles…

Institutional research (IR) in Latin America is experiencing dramatic growth due, in no small measure, to the need for quality assurance in educational institutions developing trained workforces for emerging economies. Quality can be assured only where it can be measured, and that is at the core of institutional research in countries to the south…

Over the last decade the proportion of students in higher education obtaining aggregate marks over 60 per cent has steadily increased. Whilst standards of learning and teaching may have improved due to the existence of quality assurance agencies and the efforts of individual higher education institutions a significant factor remains that could…

Program reviews became widely used as quality assurance activities in the United States beginning in the 1970s. Since then, they have evolved as an essential component in demonstrating institutional effectiveness to accrediting bodies. The paper discusses various approaches to reviews with a focus on a recently reengineered institutional program…

This article addresses frequently asked questions about two new policies: a five-year term for NAEYC Accreditation and a 15-day window for validation visits, with 24 hours advance notice. How the five-year policy applies to a program seeking NAEYC Accreditation depends on the program's status in the accreditation process.

Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

Increasing attention on quality assurance, a decentralisation of responsibilities and need for quantitative data in accountability and decision support led to the development of a student satisfaction monitoring instrument at Utrecht University (UU). Initially marketing worked as a catalyst activity to prove the added value. At a later stage the…

This paper describes first year implementation efforts of Southwest Texas (SWT) State University to develop a system to integrate planning, budgeting, assessment, and quality to improve the delivery of education and other services to all the institution's customers. The document addresses the common situation when an organization already has…

This chapter highlights some of the issues that need to be addressed when operating international campuses and provides a list of questions to help guide relevant institutional research. (Lists 8 online resources.)

Understanding the principles underlying the Total Quality Management approach is essential to using it effectively in higher education. These include establishing a customer-focused mission; creating a vision; improving the process continuously; using systematic analysis; promoting participation; and recognizing the college or university as a…

Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)