This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)

Scholars in the field of educational technology have been calling for robust use of social theory within learning technology research. In view of that, interest has been noted in applying Giddens' structuration theory to the understanding of human interaction with technology in learning settings. However, only few such attempts have been published…

The Total Learning Architecture (TLA) program sponsored by the Advanced Distributed Learning (ADL) Initiative seeks to develop a set of policy and standards defining the process for developing a "learning ecology," where multiple services and learning opportunities (of various modalities and points of delivery) can be managed in an…

This chapter is based on a workshop at IVEC 2020 which presented a model of Virtual Exchange (VE) facilitated by interactive, digital, and cultural artefacts created using a progressive web app developed by the EU-funded ENACT project team. The model offers an innovative approach to online intercultural exchange through the opportunity to create,…

On March 23rd, at the University of Auckland (New Zealand), all lectures were suspended for a week. During this time, both students and staff made a considerable effort to prepare the online delivery of courses. In this chapter we discuss the impact of COVID-19 on the Italian beginners courses offered in Semester 1. With no certainty of when the…

The claim to strive for greater internationalisation in the fields of academic education not only corresponds to the pressures of an increasingly globalised world but is also a response to the ever-growing challenges of cultural diversity that exist within one's own country. For students, however, the geographical space relevant to their education…

In order for higher education institutions, which implements blended and/or online learning to remain competitive and innovative it needs to keep up with the cutting edge technological and educational advances. This task is usually very difficult, keeping in mind the budget constraints that many institutions have. This usually implies that…

Colleges and universities enroll approximately 15 million full-time students in the United States. Most of these learners will soon be joining the more than 139 million employees in the U.S. workforce, where their education will continue through corporate education, training, and development. There are many similarities between the learning and…

Distance Learning supported by the WEB is a reality which is growing fast and, like any technological or empirical innovation, it reveals positive and negative aspects. An important aspect is in relation to the monitoring of the activities done by the students since an accurate online assessment of the knowledge acquired is an open and, therefore,…

This paper describes the iterative development process of a Learning Object Repository (LOR), named eNOSHA. Discussions on a project for a LOR started at the e-Learning Centre (eLC) at The University of Colombo, School of Computing (UCSC) in 2007. The eLC has during the last decade been developing learning content for a nationwide e-learning…

Technology leaders must participate in strategy creation as well as operational delivery within higher education institutions. The future of higher education--the view to tomorrow--is irrevocably integrated and intertwined with evolving technologies. This article focuses on two specific evolving technologies: (1) alternative IT sourcing; and (2)…

Online teaching and learning have become increasingly common in higher educational institutions. These higher educational institutions realize the growing importance of online learning in information systems/information technology (IS/IT) education and are now offering online IS/IT courses and programs to students. However, designing, developing,…

The motivation of students is regarded as one of the problems in the higher education. One of the reasons for the increasing number of students with low-level of motivation is that there are many students enrolling in universities without adequate level of preparation. Consequently, because of complex material delivered to students and their low…

The diffusion of the use of the learning virtual environments presents a great potential for the development of an application which meet the necessities in the education area. In view of the importance of a more dynamic application and that can adapt itself continuously to the students' necessities, the "U-ALS" (Ubiquitous Adapted Learning…

The purpose of this article is to provide examples of how technology is being used in one university to increase the organization and effectiveness of instructional physical activity programs (IPAPs). The article outlines ways in which technology can organize materials for students, instructors, and programs. Additionally, the article describes…