Arguing that, as a general principle, the most efficient, best organized and managed organization would have little duplication of work or of service to its markets or publics, this paper presents a method for assessing duplication among organizational components of work performed and of services to various publics and for determining the extent…

Describes a perspective designed to examine the structure, function, and process of interpersonal communication to locate the major sources of problems in particular interactions. States assumptions of the perspective, defines the elements and processes of interpersonal communication, suggests ways to use the framework, and describes current…

This article describes the current training and certification procedures in place for linguistic interpreters, the continuum of interpreter roles, and how interpreters' perspectives may influence the interpretive interaction. The specific skills needed for interpreting in either health care or educational settings are identified. A table compares…

Discusses reaction to miscommunication of a nonnative speaker from Italy residing in France who experiences a lapse in his ability to communicate in French with a native speaker. Notes that this occurrence encourages the pursuit of communicative competence by the nonnative speaker in the target language as well as an effort by both…

The purpose of this annual volume is to provide a forum for the exchange of ideas concerning international and intercultural human relations. The 16 chapters include discussion of language and information processing in relation to intercultural communication; guidelines for intercultural research; the effects of ethnocentrism on intercultural…

Communication imposes a social order and interaction patterns which individuals accept as children, but it is not known to what extent or when in the life cycle preferred rhythms of social involvement and withdrawal are established. To assess the extent to which the elderly lose control of their patterns of interaction, case studies of four…

Proceedings of a 1980 workshop in Queensland, Australia, on evaluation in distance teaching are presented. Two focal areas were the assessment of students and evaluation of programs and courses. In addition to keynote and workshop papers, a variety of evaluation forms are presented. Among the papers and authors are: "The Setting of Tertiary…