Higher education's attempts at tackling the issue of anti-racism in its ivory towers may be facing an uphill battle. Strong opposition within and outside academia, in addition to perceptions of cultural competency training, force institutions to rethink the ways anti-racism training should be designed and delivered. In this article, we present…

Emotional intelligence (EI) is emerging as critical to success in today's workplaces. Business schools must, therefore, equip students with techniques to develop their emotional intelligence. EI is learnable, and research indicates that active and experiential approaches are more effective in developing EI than lecture-based methods. We,…

Living in a country based on the "salad bowl" of cultures philosophy, it is necessary for mental health professionals to be competent in providing effective counseling to heterogeneous clientele. Multicultural counseling ensures that professional counselors will deliver services matching the clients' needs, resulting in valuable…

Despite extensive preparation in high-quality programs, novice teachers face a daily deluge of moments when their understandings about teaching are called into question in the living context of their new classrooms. These encounters often challenge new teachers' ideals about what teaching truly entails as well as their abilities to succeed in…

Employees in a negotiation training workshop are chatting happily in a company cafeteria near San Francisco. They're not on break. They're on assignment. Their objective: to discover three things they didn't know--and wouldn't have guessed--about each other. The exercise isn't about the information, though. It's about the methods they used to get…

The best coaching partnerships are built on conversation and listening, and they are not built on a coach giving answers to a mentee. Ronald Bearward explains how coaches can use questions to help mentees find answers for themselves. Effective questions lead to greater reflection and solutions that teachers can use now and in the future.

Future leaders' creativity and problem-solving skills have been honed in leadership courses, but that doesn't mean they are ready to use those skills to further a company's place in the world. With emerging markets in Asia, South America, and other areas of the world, a workforce needs to have an understanding of and interest in cultures beyond…

This article makes the case for a different approach to the professional development of teachers and school leaders called personal, professional coaching (PPC). Personal, professional coaching is grounded in reflective practices that cultivate self-awareness, emotion management, social awareness, and relationship management. Findings from two…

This edited volume provides an overview of the latest advancements in adaptive training technology. Intelligent tutoring has been deployed for well-defined and relatively static educational domains such as algebra and geometry. However, this adaptive approach to computer-based training has yet to come into wider usage for domains that are less…

Concern over basic communication skills in the workplace has led to the development of corporate training programs to teach effective listening, and to improve the style and content of written communications. (SK)

Describes a step-by-step procedure for undertaking role play in interpersonal skills training which uses trainerless groups of three to reduce threat and make giving and receiving of personal feedback easier. Briefs used by role plays (consultant, client, observer), setting up triads, undertaking role plays, and additional ground rules are noted.…

Describes a training program for residence hall custodial and maintenance supervisors and staff which combines human relations and technical skills. The sessions dealt with communication skills, leadership strategies, performance appraisal, self-understanding, advancement, and fringe benefits. (JAC)

Reports the findings of a study that evaluated an academic course designed to increase the interpersonal effectiveness of resident assistants (RAs). Course-trained resident assistants were perceived by students to be significantly more competent than noncourse-trained RAs. (Author)

If athletes are to realize their potential, many developmental, socio-psychological, and personal resource variables must be recognized for their possible contributions. (JD)

Describes a social skills training package for the treatment of depressed, visually impaired older adults. The treatment focuses on increasing the frequency and level of assertiveness with which visually impaired older adults interact with one another. Employs standardized assessment measures to evaluate therapeutic progress. (JPS)