As demonstrated through the experiences of executive administrators who lost their jobs, higher education leaders experience pain when they fail. Leaders at any stage of their life and career can process the pain of failure in constructive ways using a recovery formula built on a "half-life of pain" concept. The time it takes for a…

Purpose: The purpose of the paper is to describe ambidextrous learning in organizations within the customer order-based context (COBC), here based on a dynamic view of work processes. The study focuses on how organizations can learn while working with customer orders, considering learning in organizations as both a process and an outcome.…

This account of practice explores the use of an action learning programme with a team in a Public Relations agency in Bangkok, Thailand. The programme aimed at improving team and individual performance, including leadership, self-awareness, ownership of work, communication and collaboration. The article describes the context and intended purpose…

Performance conversations are a critical and necessary part of performance management. Feedback is most effective when it is constructive and when it involves a dialogue rather than a monologue, but people often struggle with this skill. This activity includes an experiential exercise that applies a five-part process for performance feedback,…

Although the annual performance review has received much criticism from practitioners and researchers alike, organizations continue to use coaching and/or reviews to maximize employee effectiveness and minimize liabilities. A semester class is a great context to practice skills relating to tracking and reviewing performance. This article describes…

Researchers and practitioners in postsecondary and workplace settings recognize the value of noncognitive constructs in predicting academic and vocational success but also perceive that many students or employees are lacking in these areas. In turn, there is increased interest in interventions designed to enhance these constructs. We provide an…

Research increasingly acknowledges the far-reaching impact of social class and the many ways in which it can meaningfully shape individuals' work and working lives. As such, social class and concomitant class privilege represent relevant and necessary content for the management classroom. In this paper, we begin by offering an overview of select…

Action learning has evolved over a period of time when managerialism and performativity, which are aspects of neoliberalism, have become stronger and this explains, in part, the emergence of Critical Action Learning (CAL). Performativity, in particular, has increasingly become internalised by people at work. CAL seems to be limited to power…

Considering the strong Strategic Enrollment Management (SEM) strategic and theoretical resources available to many in the enrollment management field, it's surprising to some that institutions with the best plans and resources still struggle with consistent execution. While enrollment management can be heavily influenced by factors outside of an…

At the Philadelphia-area manufacturer GGBearings, employees representing every corner of the plant--from the company president to machinists, engineers, and finance staff members--have assembled in the conference room. The balanced mix of men and women varies in age, race, and background. Some are in uniform, others in business-casual dress. A few…

This article focuses on job and career coaching provided by a multinational company, as a means of learning how to become employable. On the basis of a critical discourse analysis informed by Fairclough, we interrogate tips and advice in blog posts written by job and career coaches on the company's website. The aim of the article is to examine the…

This paper applies Dennis' [(2009). "What does it Mean when an Ethnographer Intervenes?" "Ethnography and Education" 4 (2): 131-146] modes of ethnographic intervention to a fieldwork experience of an observed secondary school lesson in England. Ethnographic research raises numerous ethical dilemmas, in the face of which…

Purpose: This paper aims to present a detailed explication of a learner-centered instructional approach for adults labeled case-based modeling (CBM). The approach is an example of integrative pedagogy aimed at expertise development and is an extension of other instructional approaches, namely, problem-based learning (PBL) and case-based learning…

The article presents a conceptual model of effective school leadership which is based on the experience and knowledge gained from research work done with high-performing principals in the Jamaican school system. The basic and underlying premise is that to understand how leadership works, it is essential to explore the dimensions, components, and…

This paper considers the case for reform of management structures in UK universities and offers proposals for change. The model of top-down, performance-led management that characterises many institutions is both outmoded and ill-suited to the challenges of an increasingly turbulent higher education sector. Drawing on the experiences of a…