Organization of electronic resources workflow is critical in the increasingly complicated and complex world of library management. A simple organizational tool that can be readily applied to electronic resources management (ERM) is the use of checklists. Based on the principles discussed in The Checklist Manifesto: How to Get Things Right, the…

Under baseline conditions warehouse stockers (n = 23) could earn incentives if their team performed above the team quota of 18 cases stocked per hour. They were also subject to disciplinary action if they failed to regularly meet individual stocking quotas. In spite of these contingencies the stockers failed to receive bonus payments most of the…

The transition from student to expert professional can be accelerated when a trajectory for change is plotted and made visible to learners. Trajectories or paths toward expertise are domain specific and must first be documented and then used within instructional contexts to promote knowledge transitions. This article describes how models of…

Identifies a four-step process for giving task instructions for small groups: (1) give the rationale, (2) explain the task, (3) define the context, and (4) explain what is to be reported. (CT)

A relatively new feature of human performance technology (HPT) is e-training, which, while considerably more economical and time-efficient than traveling to a remote location for training, presents other challenges. Course length remains a problem, and there are professional organizations for which performance improvement is too difficult to…

The nature of education as a social process in workplace settings outside of schools was explored over 3 years at 35 intern settings for an alternative high school program in a large city. The experiences of students at the 35 sites were compared to identify essential features of work tasks and the social means to accomplish these tasks. Two…

This committee report identifies the skills and knowledge required by employees in the marketing occupational area. It also provides performance objectives from which competencies and instructional objectives may be developed. Introductory materials include a list of committee members, statement of the marketing committee, information on marketing…

An observational system is described that collects precise data on the performance of teachers involved in task analytic instruction with severely handicapped students. Discussed are the observation process, provision of feedback to the teacher, teacher self-monitoring of instruction, and field test data for the observation system. (JDD)

This article describes the Bay Area Personnel System, a consultative resource program which provides supported employment services for individuals with dual sensory impairments (and often severe mental retardation). A case study details a specific instructional mobility program, focusing on job tasks at a pizza restaurant and instructional…

Explains human interactive analysis as an architecture for using computer interactive technologies in the analysis of complex work environments. A project at the Naval Training Systems Center that used video-audio data to develop a multimedia database is described; the analysis and management of data are discussed; and decision processes are…