Describes how education and training providers can use organizational assessments to pinpoint a company's performance problems and deliver training services to help solve them. Assessments also help instructors understand the business context in which their company customers are operating, and to learn and use that business' particular "language."…

This book uses the experiences of a large state research university over the past 5 years to illustrate principles to improve administrative efficiency and manage change. In 12 chapters the book examines, provides lists, and gives examples of plans and strategies for dealing with matters such as: (1) change strategies; (2) leadership roles,…