The study of student error, important across many fields of educational research, has begun to attract interest in the field of e-learning, particularly in relation to usability. However, it remains unclear when errors should be avoided (as usability failures) or embraced (as learning opportunities). Many domains have benefited from taxonomies of…

Reviews and summarizes "Things That Make Us Smart," a book by Donald Norman that defends human attributes in the age of electronic systems. Topics include human performance; kinds of cognition; kinds of learning; design principles for electronic performance support systems; and examples. (LRW)

NonStop University is an online university community application service designed, developed, and deployed by Hewlett-Packard (HP) to serve the computer product training needs of 2,500 staff members in more than 50 countries. By identifying a set of learner characteristics that supported a set of key elements while using technology and focusing on…