Describes the strategic plan developed for reference services offered by OCLC Online Computer Library Center to provide easier access to, and use of, information and knowledge. Topics addressed include the environment of libraries and publishers, including budgets, networks, and pricing, and future plans, including an emphasis on online products.…

The case study method (employing direct observation and interviews) has become the primary means of investigating how secondary school and undergraduate students locate and use information in the library. This article examines and illustrates the shift from survey to case study with examples from dissertations and field studies of secondary school…

Is a developing country like Nigeria information rich or information poor? The first impression is of scarcity, but a closer examination reveals unexplored riches. There is a wealth of information in the oral tradition, but it is not found in schools and libraries. There is information in libraries, but language and reading level make it…