In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

Offers overview of reasons why libraries may choose to begin volunteer literacy program in their communities and the design and evaluation methodology that will enable them to make successful evaluation of programs. Highlights include soul-searching questions, planning guidelines and suggestions, and delineation of responsibilities (library staff,…

The staff performance evaluation program of McGill University Libraries is based on a hierarchy of objectives in which individual and unit goals are compatible with department, area library, and overall library system goals. Individual goals and performance standards are formulated jointly by the staff member and his or her supervisor according to…

A system study of the Shelter Rock Public Library was conducted using available documents, background statistical data, and site visits. The library was found to be a strong public institution. The study group's major recommendations included: reorganization of the staff into three major departments--public services, technical services, and…

Explores problems in the design and evaluation of programs by which special libraries market their services, and identifies potentially useful approaches and quantifiable measures for market structure analysis, design decision-making, and marketing program evaluation. Eleven references and a list of nine use studies with survey instruments are…

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

Discussion of the need for management training for librarians focuses on the New Jersey Library Leadership Institute, which was developed to provide such training for early career professional librarians working in New Jersey. Skills training, a mentoring component, and a practicum are described; and evaluation results are discussed. (LRW)

This study examines the effectiveness of a course committee in the administration of a library use instruction program by analyzing the Committee on Library Instruction at Milne Library. The study describes the development and operation of the course committee, analyzes its position in the college's and library's organizational structures, and…

Funded by Wake County, the Wake County Public School System, and the city of Raleigh, the Athens Community/School Library is a pilot project intended to provide a full range of services, within budgetary and personnel limits, to the Athens community, as well as a full complement of service to students. The program, as planned, will include…

Four articles discuss the recruitment and use of volunteer workers in junior and senior high school libraries. Topics addressed include written policies; communicating ideas with the staff; program flexibility; volunteer program evaluation; scheduling; Friends of Libraries groups; and the use of volunteers for booktalks. (LRW)

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

This supplement updating a 1977 publication explains changes and additions in the priorities and administration of library programs, services, and activities funded under the Library Services and Construction Act in Massachusetts. The functions and responsibilities of three state agencies--Massachusetts Board of Library Commissioners,…

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…

An experimental writing program lasting three years and four months was held in the Chicago Public Library System, for which writers-in-residence, scholars-in- residence, and other program associates presented several series focusing on the city of Chicago. Emphasis during the first year centered on the literary/historical aspect of writing in and…

This book presents recommendations on many matters related to the organization, administration, and supervision of school library media programs. Chapters cover (1) the history of school library media program development in the United States, with special emphasis on the years since 1965; (2) the role of library media programs; (3) the…