A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

This report of a conference convened by the Federal Library and Information Center Committee (FLICC) Subcommittee on Education provides brief summaries of four panel discussions conducted by 15 federal librarians who had assembled automation systems for their agencies' libraries and information centers. The first panel, consisting of Dean Hough,…

Describes a U.S. Department of Education program that provides information technology funding to libraries and information centers. The discussion covers grant categories, award criteria, first round results, and application details. A list of approved proposals in the categories of networking equipment, joint-use, services to institutions, and…

Provides a brief introduction to computer applications in information organizations in China. Highlights include information retrieval (personnel, equipment, bibliographic databases, information retrieval programs and systems, service status); library management; and Chinese character processing (code method, character root method). History,…

Describes the development by Gould, Inc., S.E.L. Computer Systems Division, of an Information Management Package (IMP-32) for use in administration of the company's technical information center. Designing the system, the programs which are components of the system, and system functions are discussed. Included are eight figures illustrating system…

Discusses and describes a model of an automated "catalog" of community service agencies that was created for a library information center. Topics covered include standards, bibliographic data processing systems, cataloging considerations, UWASIS (United Way of America's subject access system), and reference tools. Examples from the…

Describes DOMESTIC, a German-Israeli project for developing the application of minicomputers to information centers. Facets detailed include hardware, command language, information retrieval, library automation functions, and print generation. Four references are cited. (FM)

Microcomputer programing languages BASIC, Pascal, and PL/1 are characterized and contrasted in terms of suitability for library and textual processing needs. Issues pertaining to choice of programing languages for library microcomputing are discussed. Fifty-one references and tables rating languages on basis of number of string functions and…

Sixteen papers from a workshop on computer applications sponsored by the University of Cape Town (South Africa) School of Librarianship are presented in this volume: (1) "Introduction to the Use of Information Technology" (Sue Bleimschein); (2) "Searching Remote Databases" (Steve Rossouw); (3) "SABINET [South African Bibliographic and Information…

This first in a series of articles outlines general requirements (flexibility, compatibility and control, response time and volume, searching, data entry); functional requirements (acquisitions, circulation, departmental subscriptions, internal and external reports, interlibrary loan, journals/serials, codes, patron); and use of the data…

Discusses use of microcomputer hardware and software, telecommunications methods, and advanced library methods to create a specialized information center's database of literature relating to farm machinery and food processing. Systems and services (electronic messaging, serials control, database creation, cataloging, collections, circulation,…

This second article in a series discusses the implementation and use of BASIS, a software management system developed and distributed by Batelle, for a database consisting of bibliographic book records and circulating book records. Field names and their content, creation and entry of a record, and sample records are included. (EJS)

Discusses the nature of scholarship as it has been known and the characteristics of the traditional relationship between scholars and their information sources. Also discusses three generations of library computing, organizational issues surrounding the advent of the "wired scholar," and implications for the future. (JN)

The Pacific Information Center (PIC) was established in 1983 to identify, collect, and record information about materials from and relating to the South Pacific region. The project involves sharing access and information among countries in this region. PIC, which works in conjunction with the University of the South Pacific (USP) Library, receives…

These seven papers on library management and networks focus on: (1) computerized access to archival and library materials, describing the methodological problems associated with a pilot project in the German Democratic Republic, as well as the efficiency of data bank systems; (2) present and future development of libraries and information centers…