This research brief describes recent methodological initiatives with the Public Libraries Survey. It describes how starting with the 2022 data, Institute of Museum and Library Services (IMLS) updated geographic identifiers to better align Census Bureau geography types with the library's legal service area, with the goal of enabling data users to…

Assessment and supporting data have become of increasing interest in librarianship. In this paper, we describe the development and implementation of the Northwestern University Library Acknowledgments Database tool, which gathers and documents qualitative data, as well as its component reporting function. This collaborative project and resulting…

The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

School librarians throughout the country struggle to determine how to enact meaningful change that will strengthen their programs. They seek ways to increase collaboration with classroom teachers, to prepare their collections to meet the needs of the new Common Core State Standards, and to offer highly effective programs that prepare students to…

This article describes a process one librarian discovered and implemented as she observed the changing role of the librarian and the library. Frustration was growing due to the gradual erosion of school libraries as they struggled to remain, with electronic books, video streaming, and databases supplanting many of the physical resources in the…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

The silo is a well-worn metaphor in information systems used to illustrate separateness, isolation, and lack of connectivity. Through the many iterations of system development, libraries, archives, and museums (LAMs) have sought to avoid silos and find the sweet spot between interface design and metadata interoperability. This effort is being…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Although academic libraries have a long tradition of program assessment, in the past the results have been more meaningful internally than externally. Recent changes in the conceptualization of libraries' role in higher education and advances in measurement tools will likely provide answers to different questions, particularly the relationship of…

In 1965, as the University of Akron (Ohio) was approaching its centennial, it was decided to create two archival programs. One was the University Archives, which preserves records and other items dealing with the history and development of the institution. A different approach, but one that was closely intertwined with the University Archives, was…