Descriptor
Publication Type
| Reports - Descriptive | 3 |
| Journal Articles | 2 |
| Guides - Non-Classroom | 1 |
| Non-Print Media | 1 |
Education Level
Audience
| Administrators | 1 |
| Media Staff | 1 |
| Practitioners | 1 |
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
Peer reviewedPreece, Barbara G.; Logue, Susan – Journal of Library Administration, 1996
Describes three projects implemented by the Southern Illinois University at Carbondale's library that are designed to empower the patron: (1) patron-initiated borrowing; (2) Interlibrary Loan Link on FirstSearch databases; and (3) implementation of Web-based interlibrary loan request forms. Explains the role of institutional support and…
Descriptors: Academic Libraries, Access to Information, Cooperative Planning, Databases
Diaz, Joseph R.; Pintozzi, Chestalene – Library Administration and Management, 1999
Describes library reorganization at the University of Arizona resulting from fiscal challenges and the need for current technology. Highlights include: the restructuring process and customer focus; team functioning and the learning organization, including training issues, communication, empowerment, and evaluation/assessment; current challenges,…
Descriptors: Academic Libraries, Change Strategies, Communication (Thought Transfer), Compensation (Remuneration)
