Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…

Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)

Describes the Indonesian Digital Library Network that is designed to develop Indonesia as a knowledge-based society. Highlights include the digital divide; problems in a developing country, including Internet accessibility, bandwidth capacity, and network delays; gathering information about national assets; information infrastructure; data…

Describes the design, construction, and implementation of a statewide library Gopher for Virginia that was developed as an Internet navigation tool for users of the Virginia Library and Information Network (VLIN). Highlights include resources for Gopher developers, examples of menus, coverage of locally produced materials, and Virginia information…

Summarizes issues raised at the 1991 spring conference of the Association of College and Research Libraries/New England Chapter (ACRL/NEC) concerning computer networks and libraries. Highlights include national information policy; library resources and services; developments at the National Agricultural Library (NAL); ILLINET; resource sharing in…

Examines the relationship of OCLC and the regional library networks and suggests possible future trends. Common values among the networks are discussed, including a commitment to resource sharing and representing the interests of their members; and the influences of advances in technology are described. (three references) (LRW)

Focuses on designing a library network to maximize security. Discusses UNIX and file servers; connectivity to campus, corporate networks and the Internet; separation of staff from public servers; controlling traffic; the threat of network sniffers; hubs that eliminate eavesdropping; dividing the network into subnets; Switched Ethernet;…

Illustrates an approach for providing networked access to licensed databases over the Internet by positioning the library between patron and vendor. Describes how the gateway systems and database connection servers work and discusses how treatment of security has evolved with the introduction of the World Wide Web. Outlines plans to reimplement…

The final report from the Higher Education Library Integrated Network (HELIN)'s Task Force on Bibliographic and Authority Control begins with a statement of the charge to the task force. It then summarizes its activities in each of five areas: (1) documentation of local authority control (cataloging) practices; (2) consultation with vendors of…

This article examines the role of advanced networks such as the National Science Foundation Network, with emphasis on their potential in improving information distribution and access in college and university libraries. Questions are posed concerning technical, political, institutional, and human aspects of networked information. (DB)

Since its humble beginning, Digital Past, a centralized local history digitization initiative at the North Suburban Library System (NSLS), a multitype consortium in Wheeling, Illinois, has now grown into a large centralized collaboration that consists of 32 libraries and a museum as its primary contributors. With Digital Past, there are various…

Internet Access for Florida's Public Libraries was a pilot project that linked six public libraries to the Internet for twelve months between October 1993 and September 1994. The project sought to collect information and identify issues that would help in devising future plans and policies for network development for libraries. The project…

DCE (Distributed Computing Environment) is a collection of services, tools, and libraries for building the infrastructure necessary for distributed computing within an enterprise. This articles discusses the Open Software Foundation (OSF); the components of DCE, including the Directory and Security Services, the Distributed Time Service, and the…

This annual report includes the Illinois State Library Mission and guiding principles for Illinois libraries; reading and literacy initiatives; library system developments; expanded access to timely information, including networks; governmental library services; special publications; and the budget. (LRW)

This overview of the Research Libraries Group (RLG) discusses historical background, collaboration, new needs and expectations, the Research Libraries Information Network (RLIN), the CitaDel service, the ARIEL service, the Eureka service, the Zephyr server, and JACKPHY-Plus Script Development, and preservation. (JLB)