The academic library has always provided electronic access to the majority of its available services to its patrons. Reference, research, instruction, and some library materials have been available online for more than a decade, but face-to-face interactions with faculty and students still defined the services and communication strategies of the…

Assessment and supporting data have become of increasing interest in librarianship. In this paper, we describe the development and implementation of the Northwestern University Library Acknowledgments Database tool, which gathers and documents qualitative data, as well as its component reporting function. This collaborative project and resulting…

This column contains information on how students in graduate library and information science programs participate in a forum to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to state their visions for the profession, or to tell of research that is…

With information technologies' pervasive use within all departments and by all staff, libraries and library staff get their fair share of mandated projects. Knowing how to successfully operate in this kind of environment is important to the overall success of the library as a whole. What is meant by mandated project? A mandated project is a…

An automated retrieval system, adapted from a commercial warehouse application, has been installed at Georgia Southern University and has been well accepted by patrons and library personnel due to its reliability, efficiency, cost-effectiveness, and responsiveness. (Contains 1 figure.)

Intranets can be crucial tools in fostering communication within an academic library. This article describes the successful implementation of an intranet wiki at the San Diego State University Library & Information Access. The steps involved with implementing, marketing, and supporting the MediaWiki software are described, and the results of a…

If you're new to running a library or looking for a refresher, this book can serve as your first reference source for school library operation, providing overview information on a wealth of topics, lists of resources for more in-depth information, and coverage of current topics such as Web 2.0, fundraising, digital booktalks, and cybersafety.…

That little rectangle with a button next to it? (Those things called search boxes but might just as well be called "resource drains.") Imagine it disappearing from a library's webpages. The intricate works behind these design elements make up a major portion of what library staff spends time and money developing, populating, supporting,…

Successful disaster response is an exercise in managing human resources under very difficult conditions. Catastrophic disasters can disrupt both the physical communication networks and the social networks critical to efficient response and recovery. While a well-designed disaster plan serves as a framework, it often requires communication and…

Explains why libraries need to move beyond the limitations of their old technology when they move to new computer systems with wider boundaries. Describes how to change the work flow by focusing on time factors, including implementation; coordination for staff and departments; patience; reports; and improving public services. (LRW)

Discusses library staff and public reaction to the computerization of library operations at the Pikes Peak Library District in Colorado Springs. An outline of computer applications implemented since the inception of the program in 1975 is included. (EJS)

Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

Discussion of technostress in libraries focuses on a database crash at California Polytechnic State University, San Luis Obispo. Steps taken to restore the data are explained, strategies for handling technological accidents are suggested, the impact on library staff is discussed, and a 10-item annotated bibliography on technostress is provided.…

Discusses the need for more technology training for library employees. Highlights include computer literacy skills; productivity; knowledge of operating systems; troubleshooting with hardware; ongoing training in information technology; and placing more importance on the computer skills of prospective employees. (LRW)

Examines technological changes in the local area network (LAN) of the Health Sciences Library of Allegheny General Hospital during three years of operation and describes the resulting evolution of staff, services, network requirements, budget, and external relationships of the library. LAN expenditures over four years are shown. (1 reference) (MES)