The University of Baltimore Library was recently renovated. Part of the design in the newly renovated space was having one single service point, that we call the Information Desk. This desk serves as the public facing portal for what was previously three public facing service points to services by three separate departments, Academic Success,…

Libraries are the central resource for supporting faculty and students in their research and information needs, both physically and remotely. This essential role of libraries and library faculty has remained consistent amid significant technological and pedagogical changes within the community college system. As librarians continue to determine…

What could bring more change to an online library than going from a federated to a discovery search system? Not much! This paper will share what was learned about initiating and implementing an important change that ultimately impacts a variety of stakeholders, and the importance of collaboration between library personnel at all levels of an…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

This paper describes the process whereby a university library investigated the value of its subject guides to its users. A literature review and surveys of library staff, library users and other libraries were carried out. Existing library subject guides and those of other higher education libraries were evaluated. The project team reported…

The author's first school librarian position was in her hometown elementary school where she had been a library aide in the fifth grade. The principal spelled out the problems with the situation she would be entering--the school library was the least favorite of the resources, many policies and procedures were antiquated, and the collection needed…

This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…

The Orange County Library System (OCLS) began to offer basic technology classes in July 2000. The computers were funded through a grant awarded by the Bill & Melinda Gates Foundation. Over time, the library staff noticed that the demand for the classes increased, so the offering of classes also increased. When the author arrived at OCLS, her…

Describes an orientation tour allowing library staff to work together in introducing large numbers of students to library services and facilities. Groups of students move through a series of five stations in an hour's tour with a minimum of congestion and traffic. (Author/RAA)

Discussion of librarians' training for teaching user education focuses on experiments at the University of North Texas in providing resources and empowering education for librarians and staff members who teach. The use of computer-based education principles and Ranganathan's laws of library science are explained. (Author/LRW)

Discusses the development of an electronic reserves software system and related administrative issues at the University of Illinois, Urbana-Champaign. Topics include staffing; technical and work flow issues; education and training of users, faculty, and staff; assessment; and advice for other libraries building electronic reserve programs.…

Describes the strategies used by the Catalog Instruction Group at the university library which, in less than two months, managed to reverse negative staff attitudes and reach large numbers of library users with information about the combined card and microfiche catalog system. (RAA)

Discusses four major conflict areas in contemporary librarianship: service versus teaching, resource allocation, the extent of professional autonomy, and the allocation of duties and responsibilities between professionals and support staff. Topics addressed include conflict as a normal part of organizational life and creative responses to…

As the position of bibliographic instruction within academic libraries continues to be more and more important, the question still remains as to why so many good bibliographic instruction librarians suffer from emotional "blahs" and eventual burnout. The answer does not lie in character flaws of the librarians, nor simply in an ever-increasing…

A librarian describes library services available for physically impaired students at Northern Illinois University in DeKalb. Following background information on the university's commitment to disabled students, a discussion is presented on the effects of federal legislation on changes in library facilities; collections; and services for disabled…