Describes a staff training program for the use of the online catalog at Southern Illinois University. Planning the training program is discussed; objectives are explained; training methods and materials are described; and results of an evaluation of the training program are reported. (seven references) (LRW)

Public libraries that engage and employ teenagers can realize mutual benefits, including meaningful activities for young people and strengthened ties between libraries and their communities. This report summarizes both the potential benefits and challenges learned from Wallace's Public Libraries as Partners in Youth Development initiative. The…

This report on continuing library education in Idaho is divided into three parts. The first part is an evaluation of the state's first three-year continuing education plan. The evaluation, which showed that librarians found the effort to be an unqualified success, was carried out by interviewing librarians and reviewing plan objectives. The second…

The staff performance evaluation program of McGill University Libraries is based on a hierarchy of objectives in which individual and unit goals are compatible with department, area library, and overall library system goals. Individual goals and performance standards are formulated jointly by the staff member and his or her supervisor according to…

This paper reports on a leadership institute for library staff at Stanford University (California) and the California State Library that had the goal of elevating the quality of services libraries and related bodies provide to information users in the 21st century through development of library leaders and managers and by increasing the…

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

The 7-week Advanced Postgraduate Training Course for Information Specialists from Eastern and Southern Africa described in this document was part of a long term training program designed to provide senior librarians, documentalists, and archivists with information on recent developments in methodology and technology in their special field of work.…

Four articles discuss the recruitment and use of volunteer workers in junior and senior high school libraries. Topics addressed include written policies; communicating ideas with the staff; program flexibility; volunteer program evaluation; scheduling; Friends of Libraries groups; and the use of volunteers for booktalks. (LRW)

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

The final report on the ACCESS videotape project assesses the project from production to distribution. The 16 videotapes and the accompanying study guide are evaluated for their usefulness as continuing education materials for librarians (with or without degrees) in small public libraries. Distribution methods considered are: cable television,…

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

This set of materials on staff development in research libraries was assembled by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL). Selected portions of management studies, reviews, and evaluations are included from the University of Washington Libraries, the University of Rochester Library, the…

Based on responses of 53 Association of Research Libraries (ARL) member libraries to a 1986 Systems and Procedures Exchange Center (SPEC) survey, this kit examines the changes in the organization and staffing of the collection development function in ARL libraries over the past 3 to 4 years. A concise summary discusses survey results, which…

This book presents recommendations on many matters related to the organization, administration, and supervision of school library media programs. Chapters cover (1) the history of school library media program development in the United States, with special emphasis on the years since 1965; (2) the role of library media programs; (3) the…

Describes the minority internship program at the Bowling Green State University library from the intern's perspective. Highlights include working at various branch libraries as well as a public library; library staff orientation; committee work to promote multiculturalism; and personal assessment of the program. (LRW)