The purpose of this paper was to discuss the collaborative initiative between the Mona Library (ML) and the Library and Information Association of Jamaica (LIAJA) focused on digitizing the Association's peer-reviewed publications, specifically the Jamaica Library Association (JLA) Bulletin and the LIAJA Bulletin, for enhanced access and…

This issue's column focuses on online tools and resources available for leadership development of academic, public services staff. The resources are not targeted solely to professional librarians, but rather to all levels of library staff engaged with the public. In addition to inspirational and coaching videos, reviewers recommend resource guides…

Integrating micro-credentialing into employee training programs offers libraries an innovative and individualized way to recognize and certify learning and achievement. Digital badges provide a low-cost initiative to support learning benefiting both the individual and institution, offering evidence of skill development that transcends the library…

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…

Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not…

Over the past few years, access to quality and meaningful training opportunities has become more challenging. Library training coordinators across the United States express the same frustration of trying to fill classes with staff members from library branches that often cannot spare a team member for training. In this article, the author, who is…

With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effective communication among staff and student assistants, a Blackboard course was created to provide a graded, self-paced, and interactive training tutorial. The tutorials were…

Circulation is the library's tireless foot soldier: it serves as the front gate to the library's services and resources. This service point is where most patrons enter and leave; and experience their first and last impressions--impressions that linger. In an age when academic libraries are facing meager budgets and declining usage statistics, this…

The best kind of learning is that which never ends--and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today's libraries. In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs. Their book…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Describes a library staff inservice day developed at the Oak Lawn (Illinois) Public Library to meet the needs of a staff with diverse ages, interests, and duties. Recommends offering a variety of sessions that staff may choose from, provides examples, and includes a summary of evaluation results. (LRW)

Discusses issues concerning AIDS (Acquired Immune Deficiency Syndrome) that affect library management. Topics addressed include the need for appropriate information and training for staff; suggestions for establishing a library program; and implications of the Americans with Disabilities Act. (Contains 14 references.) (LRW)

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

This article recounts successful strategies for increasing student staff commitment to the organization's vision and deadlines, inviting "buy in" for projects, and enhancing staff work relationships. The discussion will outline activities that have resulted in increased employee satisfaction with work, smoother interactions between coworkers,…

This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and…