Academic libraries have reported long-term declines in circulation, reference transactions, reserves, and in-house library materials usage. Increasingly, libraries are perceived as being less critical to the academic enterprise. Are these trends irreversible? Perhaps public libraries and some innovative academic libraries can provide us with some…

What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

This paper discusses a formal study conducted in 2001 at Brigham Young University to determine the value of the library to the university community. Methods used to collect data for the study included an e-mail survey, usage statistics, naturalistic observations, and interviews. Two years after the study, the authors wondered if the conclusions of…

The Mass-Observation Archive contains a large amount of evidence, stretching back to the 1930s, of the British public's daily lives and its attitudes to local, national, and international issues and events. The archive's data-collection method takes the form of essay-style contributions submitted from anonymous volunteer correspondents who write…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Seven of these ten papers are concerned with library research in specific countries; the remaining three deal with library planning and ethics in research. Titles are "The Library as a Cultural Institution," by Jadwiga Kolodziejska, Poland; "The International Seminar 'Book and Library in Society' of the Polish Book and Readers…

A federally funded Library Training Institute was held to explore the user/system interface in academic libraries. The institute was composed of 50 librarians including 20% administrators, 20% educators, and 60% public services librarians. Speakers from a number of disciplines including sociology, psychology, criminal justice, and marketing…

A study of the Besore Public Library was conducted to determine if the library was meeting the needs of the Greencastle-Antrim area of Pennsylvania, to define areas of unmet needs, and to recommend improved programs and services. Information about the community--demographic characteristics, social structure, commercial characteristics, and future…

Considers the status of higher education and academic libraries in Saudi Arabia. Topics covered include the role of academic libraries, use patterns, library education, the availability of professional librarians and administrators, library automation, academic cooperation with the United States, and the impact of social influences on library…

Discusses the need for a National Information Documentation Centre (NIDOC) in Nigeria. Topics addressed include functions of NIDOC, the location of NIDOC, including the role of the National Library; results of user studies; information storage and retrieval; library staff requirements and training; and access to national information sources. (17…

Provides an overview of digital libraries research, practice, and literature. Highlights include new technologies; redefining roles; historical background; trends; creating digital content, including conversion; metadata; organizing digital resources; services; access; information retrieval; searching; natural language processing; visualization;…