To understand and share the feelings of students one must see the world through their lens. Empathic design includes aspects of empathy and offers a means for a practical application of the concept by encouraging organizations to put themselves into the shoes or situation of their users so as to better understand users' needs. Program evaluation…

When an institutional program review determined the Hillsborough Community College Libraries Web site was out-of-date, lacked resources, and was in desperate need of a makeover, the authors embarked upon a redesign project. The article describes the challenges and considerations that contributed to the authors' decision-making and design…

With changing user expectations, many libraries are moving toward digital content. Accessible from anywhere at any time, digital content provides users with efficient, on-demand information experiences. Accordingly, librarians are presented with challenges and opportunities to build, manage, and implement outreach strategies that promote their…

Georgia Tech Library has undergone two learning space renovations in the past six years, with a third in 2009. This work is grounded in techniques that elicit user input. Library staff hope one day to completely renovate the entire 220,000-square-foot main library facility. Until that day arrives, library staff are making incremental improvements…

Examines special-purpose entry points to library Web sites. Discusses in-house homepages; branch-specific pages or single library system-wide pages; staff use pages; versions in different languages; "MyLibrary" pages where users can customize the menu; standalone "branded" sites; publicly accessible pages; and best practices.…

This paper discusses the design of flexible and intelligent library buildings. The first section addresses how flexibility, as one of the requirements of a library building, that has high priority in the planning process. Intelligent libraries are considered in the second section, and functionality is stressed. The third section examines…

Discusses the use of the World Wide Web by academic libraries for reference and instruction. Widespread availability of software for browsing, creating, editing, and mounting World Wide Web pages necessitates discussion on the development of a library Web site; Hyper Text Markup Language; software evaluation; suggestions for writing Web pages; and…

Based on experiences of the Vigo County Public Library in Terre Haute, Indiana, this article outlines ways libraries can attract patrons to their Web sites and features that can keep them returning. Discusses marketing and publicity; basic content and special sources and services; attractive and easy-to-use site design; good Web site maintenance;…

The renovated Cerritos Public Library is a unique blending of traditional and hightech features. One of the key principles in its planning and design was to enable a range of convenient access services. This article summarizes the process of building this library and how it has been received by users. (Contains 5 figures.)

What would it take for libraries to provide their patrons with the same kind of success in finding information using their resources as they achieve with Google, and as quickly? This author asserts that the answer is not that complicated: be more like Google, and then move beyond Google. With the technology available right now, this is not an…

Describes the creation of a World Wide Web site for the Science Library International Outreach Program at the University of California, Santa Cruz. Discusses design elements, content, and promotion of the site. Copies of the home page and the page containing the outreach program's statement of purpose are included. (AEF)