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| Government Information… | 1 |
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| Hernon, Peter | 1 |
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| Journal Articles | 1 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
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| Media Staff | 1 |
| Practitioners | 1 |
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Peer reviewedHernon, Peter – Government Information Quarterly, 1986
Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)
Descriptors: Academic Libraries, Depository Libraries, Evaluation Utilization, Government Publications
