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| Journal of Access Services | 1 |
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| Choltco-Devlin, Beverly | 1 |
| Gross, Melissa | 1 |
| Lankes, R. David | 1 |
| McClure, Charles R. | 1 |
| Spackman, N. Andrew | 1 |
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| Journal Articles | 1 |
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Direct linkSpackman, N. Andrew – Journal of Access Services, 2005
The relationship between the library and its patrons is damaged and the library's reputation suffers when returned items are not checked in. An informal survey reveals librarians' concern for this problem and their efforts to combat it, although few libraries collect objective measurements of errors or the effects of improvement efforts. Brigham…
Descriptors: Library Services, Library Materials, Library Administration, Library Policy
Download full textMcClure, Charles R.; Lankes, R. David; Gross, Melissa; Choltco-Devlin, Beverly – 2002
This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…
Descriptors: Electronic Libraries, Evaluation Criteria, Evaluation Methods, Guidelines
