Summarizes information about public libraries, including their number, administrative structure and legal basis, operating income and expenditures, staffing and collections, and services. Data from the Public Libraries Survey of the National Center for Education Statistics reflect the 8,967 public libraries in the 50 states and the District of…

This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…

Summarizes issues emerging from an institute on strategies and techniques for evaluating children's services in public libraries, including observation as a research method, the importance of statistics on children's services, and the adaptation of traditional evaluation strategies for children's services. (Seven references) (MES)

This report summarizes activities at the Library of Michigan in 1994. Featuring numerous photographs and capsule narratives about the year's activities, it tabulates fundraising efforts, grant monies, equipment purchases, service innovations, and attendance at special events or continuing education sessions. Topics include boards and management,…

The Council on Library and Information Resources (CLIR) brings together experts from around the country and around the world and asks them to turn their intelligence to the problems that libraries, archives, and information organizations face as they integrate digital resources and services into their well established print-based environments. In…

Contains data on state library agencies in the 50 states and the District of Columbia, including these agencies' governance, services, collections, staff, and income and expenditures. Data are from the State Library Agency Survey, a cooperative effort of several government agencies, including the National Center for Education Statistics.…

Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)

A librarian at Hazelden Library, a non-profit foundation focusing on chemical dependency treatment, publishing, and education, gives a personal account of the steps used in determining the dollar value of providing library services in a specialized health-care library. After evaluating survey results and reviewing the library's 1998 statistics,…

This document reports results of a study of Utah's public libraries that included four specific tasks: (1) analysis of demographic data, library use patterns, and projected demand for the next 10 years; (2) a statewide public opinion survey to determine the level of knowledge of and support for Utah's libraries; (3) facilities review, assessment…

Summarizes information about public libraries in the 50 states and the District of Columbia for state fiscal year 2000. Also contains information about service measures, including Internet access, and collections and library finance. (SLD)

This cumulative report serves to keep a record of University of Guam Learning Resources (LR) activities, identify milestones in LR's history, review LR's past progress, and on the basis of the review results, plan for the future. It contains five major sections: "List of LR Administrators"; "List of Important LR Activities";…

This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

As background for defining public library adult services in the 1980s the perceived role of the public library in the United States since its inception is summarized and changing definitions are analyzed. Data collection and analysis plans for the Adult Services in the Eighties Project are described. (EM)

Discusses the increase in circulation over the past seven years at the Queens Borough Public Library. Improvements in collections, promotion, and services responsible for this increase are examined, and circulation data are presented in graphs. (MES)

Describes the inclusion of interlibrary loan services in the reference department of the science and engineering library that accounted for a large percentage of the interlibrary loan activity, based on experiences at Baylor University. Staffing, interlibrary loan statistics, and faculty needs are discussed. (LRW)