This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…

This annual report documents the activities and accomplishments of the South Carolina State Library in 1988-1989. Introductory materials include lists of the members of both the South Carolina State Library Board and the library staff; an organizational chart; the goals and mission statement of the South Carolina State Library; a history of the…

This report to the Governor and state assembly members reports two major achievements during the year: the opening of a new library facility for the blind and physically handicapped, and the continued growth of the computerized networking system linking the public libraries of the state. Introductory materials include lists of the members of the…

The 12th biennial report of the Vermont State Library, statistics of local libraries, and a directory of libraries in Vermont are presented. In the 1990-92 biennium, library services in Vermont were redefined by budget constraints and by changes in information, formats, and society. The Vermont Automated Libraries System (VALS), clearer public…

This annual report documents the activities and accomplishments of the South Carolina State Library in 1990-91. Introductory materials include lists of the members of both the South Carolina State Library Board and the library staff; an organization chart; the goals and mission statement of the South Carolina State Library; a history of the…

Describes ILLINET Online, a resource sharing network for the state of Illinois. The constituency of the network, recent usage statistics relating to interlibrary loan requests, and the development of recent technological changes involving standards for networks are discussed; and future plans are outlined. (LRW)

This annual report summarizes activities of the Alabama Public Library Service (APLS) for the fiscal year 1995. The APLS is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. During fiscal year 1995, major building renovations were completed with the…

The objectives of the Alabama Public Library Service are to: provide library services to the citizens directly or through local libraries; provide library services for those with special needs through the Regional Library for the Blind and Physically Handicapped; provide library services to employees of the State of Alabama to meet their…

Describes a campuswide library services network at Lehigh University which includes electronic question answering, bibliographic services, and online search applications. Statistics on network use are presented. (eight references) (MES)

The data published in this volume were taken from the 1994 Annual Reports submitted by public libraries in Texas. This volume contains only local library statistics, county statistics, and summary data for the state and for the 10 library systems. Directory information and summary statistics formerly published in the statistics book are contained…

The data published in this volume were taken from the 1995 Annual Reports submitted by public libraries in Texas. This volume contains local library statistics, county statistics, and summary data for the state and for the 10 library systems. Directory information and summary statistics formerly published in the statistics book are contained in…

This report presents statistical pictures of Illinois Public Libraries during the fiscal year 1988-1989. The information comes primarily from the Illinois Public Library Annual Report forms. In addition, text has been included that describes how a library or library system can utilize these statistics. Three sections divide the publication.…

The data published in this volume were taken from the 1999 Annual Reports submitted by public libraries in Texas. This volume contains local library statistics, county statistics, and summary data for the state and for the 10 library systems. Section I, Summary Statistics, contains data on statewide public library statistics, summary…

The data published in this volume were taken from the 2000 Annual Reports submitted by public libraries in Texas. This volume contains local library statistics, county statistics, and summary data for the state and for the 10 library systems. Section I, Summary Statistics, contains data on statewide public library statistics, summary…

The data published in this volume were taken from the 1993 Annual Reports submitted by public libraries in Texas. This volume contains only local library statistics, county statistics, and summary data for the state and for the 10 library systems. Directory information and summary statistics formerly published in the statbook are contained in…