This review and evaluation of bookmobile service in Madison, Wisconsin (1) identifies the major issues and problems which exist in regard to urban bookmobile service in general and those which are specific to Madison; (2) evaluates the current bookmobile service against community needs, library objectives, program purposes, and cost effectiveness;…

Examines the New Colleague Program, a mentoring program for new librarians started in 1993 at the University of Wisconsin Madison. Discusses program implementation; a 1995 survey of new and senior colleagues who participated; and institutional, supervisory, and volunteer senior colleague roles. Includes the checklist for senior colleagues and the…

The Design of Information Systems in the Social Sciences project (DISISS) of the University of Bath, England, has recently completed evaluations of three programs: (1) a library staff digest intended to inform personnel of the inner workings of the library; (2) an information system designed to assist professionals and private individuals working…

A system study of the Shelter Rock Public Library was conducted using available documents, background statistical data, and site visits. The library was found to be a strong public institution. The study group's major recommendations included: reorganization of the staff into three major departments--public services, technical services, and…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This study examines the effectiveness of a course committee in the administration of a library use instruction program by analyzing the Committee on Library Instruction at Milne Library. The study describes the development and operation of the course committee, analyzes its position in the college's and library's organizational structures, and…

The online search evaluation form recommended by the Machine-Assisted Reference Section Committee on Measurement and Evaluation of Service of the American Library Association is discussed. Each of the 10 questions recommended for inclusion and questions rejected as inappropriate are analyzed. Eleven references and the Search Evaluation…

Broome Community College demonstrates how user satisfaction surveys contribute quality and accountability assessment data to their learning resources program review process and ultimately, to educational effectiveness. Appended in this article are the Library/Learning Resource Center Faculty and Staff Survey and the Student Use Survey. (VWC)

The University of Washington Libraries offers a monthly computerized retrieval of medical literature (MEDLINE) based on a profile of interest supplied by the user. To evaluate user response to the service 136 questionnaires were sent out; 119 were returned. Among the major findings of the survey were: SDILINE is of major value in alerting users to…

Based on responses of 53 Association of Research Libraries (ARL) member libraries to a 1986 Systems and Procedures Exchange Center (SPEC) survey, this kit examines the changes in the organization and staffing of the collection development function in ARL libraries over the past 3 to 4 years. A concise summary discusses survey results, which…

This document includes final summary reports from recent federally funded Library Services and Construction Act (LSCA) demonstration projects in California. While some projects reported at length and others provided the bare facts, reports are excerpted but published as received, without editing beyond a uniform first page. The Summary Report Form…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…