Traces the history of the field of bibliometrics from ancient times to 1969, when the term was proposed as a substitute for "statistical bibliography," and discusses the theories of Lotka, Zipf, and Bradford; library use studies; citation analyses and bibliographic coupling. (Author/EM)

During the spring semester of 1975, a survey was taken of the faculty and graduate student users of the Geoscience Department Library at Purdue. This document supplies details concerning the data collection; it also summarizes conclusions and recommendations about the adequacy of services and the need for alterations and improvements. (EMH)

Directors of Alabama's 180 public libraries and 21 library systems were surveyed to determine their use and opinions of the "1988 Standards for Public Library Service in Alabama." Replies included feedback on standards directors considered most or least helpful and suggestions for additional standards. Analysis of the responses is…

This overview of the status of online databases in the United Kingdom describes online users' attitudes and practices in light of two surveys conducted in the past two years. The Online Information Centre at ASLIB sampled 325 users, and Chadwyck-Healey, Ltd., conducted a face-to-face survey of librarians in a broad cross-section of 76 libraries.…

Maher advocates analysis of archival use, outlines methodologies for such analyses, and provides examples of results of two kinds of user studies. Turnbaugh advocates broadening the context of user studies in government archives to include all areas of activity so that the institution is embedded in the processes of government. (EM)

Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

The use of online searching by reference librarians to provide actual answers and not just bibliographies or current awareness printouts has the potential to save time and money for the reference department. The quick reference service can actually promote rather than compete with the library's online search service for in depth subject searching.…

A study measured the extent of bibliographic access available to off-campus users for the resources of the libraries of the University of California campuses at Berkeley (UC) and at Los Angeles (UCLA). Random samples of bibliographic items were drawn from card catalogs on both campuses, with each sample representative of the resources of both the…

The Design of Information Systems in the Social Sciences project (DISISS) of the University of Bath, England, has recently completed evaluations of three programs: (1) a library staff digest intended to inform personnel of the inner workings of the library; (2) an information system designed to assist professionals and private individuals working…

In 1993, the Phoenix Public Library's Special Needs Center conducted a needs assessment by surveying current and past library users and staff to determine what improvements in services were needed for patrons having all types of disabilities. The needs assessment process, general findings, and rewards of engaging in this project are described.…

Describes the implementation of an electronic mail system at the University of Calgary Libraries, and reports the results of a survey that examined user satisfaction with the system and usage patterns by library staff. Suggestions for the successful implementation of electronic mail systems are offered. (CLB)

Reports on development and operation of public library collection of video recordings, describes results of user survey conducted over 6-month period, and offers brief guidelines. Potential users, censorship and copyright, organization of collection, fees, damage and loss, funding, purchasing and promotion, formats, processing and cataloging,…

Assesses results of questionnaire survey of 150 users of National Library of Australia's ERIC Selective Dissemination of Information Services established in 1974. Topics covered include user opinions, communication between service and users, Australian material inclusion, retrospective searches, online searches, other ERIC users, document back-up,…

Describes a study conducted at the Utah State University library that investigated electronic database awareness and use by 856 administrators and teaching faculty. Responses to a survey revealed the need for greater publicity regarding new electronic acquisitions, training opportunities, and methods of remote access. (Author/LRW)

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…