This article describes a "conscientious consumerism" project that involves the student as the consumer to either commend or complain to a company about a recent product or service experience. This activity and presentation helps students develop an understanding of the commendation/complaint management process within organizations while…

Business leaders and their academic trainers must embrace the concept of sustainability to prepare future leaders with the understanding and tools necessary to make key decisions based on more than "just the numbers." The economic competitiveness of this country and the survival of our species require a deeper understanding of nature if we are to…

In this article, the authors describe an e-mail-based simulation that helps students experience the fast-paced, complex world of the middle manager. In this electronic in-basket exercise, students assume the role of a district manager in a doughnut company as they respond to a rapid series of high- and low-priority e-mails ostensibly sent from…

Introduces an example project to describe a knowledge creation process and a practical mechanism for capturing and disseminating knowledge in a small working group. Describes the needs analysis, design process, and development process. (DDR)

Assesses the challenges posed by the talk of globalization for French management education. Analyzes the strategies adopted by French business schools for coping with the globalization imperative. (DDR)

Presents a case study describing a training intervention that involved management taking on the role of cofacilitators in a supervisory development program. Discusses the performance analysis that revealed a lack of communication and leadership; management developing as a team during the process; and positive results. (LRW)

Interviews with six managers trained to teach the Interpersonal Managing Skills (IMS) program at the Lockheed Missiles and Space Company provided insights into three aspects of communication training programs: training skills, the trainer role, and methods of training the trainer. A highly structured, packaged program, IMS teaches five…

The University of Trondheim's Norwegian Institute of Technology has redesigned its training program for deans and department heads to enhance the jobs' attractiveness, provide training opportunities, reduce problems of re-integration into the academic career, and introduce professional development talks by department heads with all staff. (MSE)

Outlines the concept and forms of "action learning" for managers, stating that the best opportunities for learning take place in a manager's everyday job with group meetings to exchange learning. Describes a regional program in which managers from various organizations work on different projects and then have joint learning discussions.…

Although Transactional Analysis (TA) has heavily influenced psychotherapy, little has been written to parallel that influence in areas of organization theory, organization behavior, or management studies. This book is intended primarily for people working in management roles. In part one, personal experiences are drawn upon to describe a fictional…

In the past, the communication and paperwork structure between K-12 magnet/choice programs and the district-wide program administration was not efficient. In particular, the student application, selection, and notification processes were time-consuming, and did not enable school-based personnel to communicate effectively with district…