A description is provided of the Snowmass Institutes on "Strategic Planning and Management," a series of week-long workshops designed for college personnel who want to develop a strategic approach to planning and managing their department, division, college/school, institution or system. The basic institute is designed for persons at…

The Production Control Training Program is a competency-based management training program currently in operation at the Defense Systems Division of Honeywell, Incorporated. Designed with the needs of the adult learner in mind, the program involves pretests and meetings between supervisors and individual staff members to identify individualized…

A state/federal-funded project for the development of a coordinated curriculum development and management plan was carried out in Alabama in 1977-79 and was titled VO-ED COMP (Vocational Education Curriculum Operation--Management Plan). The proposed model consisted of twelve steps: (1) identification of needs, (2) instructional material priority…

Addresses issues arising from the application of a learning model to the Greek public administration system. Suggests a process of organizational self-learning that is capable of transforming a state bureaucracy into a self-referential organization. The process of self-learning is based on a repeating cycle of knowing, reflecting, understanding,…

A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)

The authors discuss the top three problems reported to hinder the spread of quality circles and evaluate selected solutions to them. The top problems include middle management resistance, lack of top management support, and employee resistance or apathy. Solutions discussed include social recognition and economic rewards. (CT)

A series of 12 articles on managing leisure services focuses on the aspects of: (1) cooperative goal structuring; (2) management by objectives; (3) designing organizational charts; (4) labor relations; (5) cost effectiveness analysis; (6) fund accounting; (7) employee selection; (8) developing a marketing strategy; and (9) equitable distribution…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…

In the first of a three-part series, the authors examine the origin of the organizational development movement, instrumented team learning seminars for managers, their experimental programs for industry at various locations, the development of the "managerial grid," management by objectives, behavior modification, and other approaches to…

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)

Although Transactional Analysis (TA) has heavily influenced psychotherapy, little has been written to parallel that influence in areas of organization theory, organization behavior, or management studies. This book is intended primarily for people working in management roles. In part one, personal experiences are drawn upon to describe a fictional…

Application of the Total Quality Management approach to one aspect of the administration of South Bank University (England), the relationship between student as customer and university as supplier, is described. The technique includes development of service quality standards and agreements for each service, support, and academic department. (MSE)

This paper describes a training management system developed by the Center for Development of Social Services. It is a set of practical, systematic procedures designed to manage and evaluate training programs. It is a complete model that meets the necessary criteria for competency-based training system. The system integrates the complex procedures…

A Management Development and Training Program has been developed by the Higher Education Management Institute to improve the overall functioning of higher education organizations. The Institute believes management development and training can: add to individuals' knowledge and skills, increase awareness of management processes and systems;…