The staff performance evaluation program of McGill University Libraries is based on a hierarchy of objectives in which individual and unit goals are compatible with department, area library, and overall library system goals. Individual goals and performance standards are formulated jointly by the staff member and his or her supervisor according to…

Describes some characteristics of the modern organization that affect contract or negotiated management and identifies changes in approach relevant for library and information organizations management now and in the future. (EM)

The use of analytical models and quantitative methods for both short- and long-range problem solving offer library managers an excellent opportunity to improve and rationalize decision-making for strategic and organizational planning. The first step is to identify the problems confronting the library and understand its current capabilities.…

With funding from the Council of Library Resources, visits were made in the summer of 1974 to the public libraries of ten large cities in order to examine their procedures for setting goals and objectives. Since the goal-setting process implies the selection of priorities and the application of leadership by the library administration, the…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…