Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)

Written from the viewpoint of an observer of the computer industry and a CD-ROM user, this report looks at CD-ROM evaluation guidelines; notes the performance of publishers; and comments on successful product design. It is contended that some software publishers are jumping on the CD-ROM bandwagon, and are guilty of: (1) putting "any old stuff"…

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

This document is a report of a two-year effort by Duke University Press to make National Collegiate Software (NCS), a clearinghouse for faculty-authored liberal arts software for classroom use, a viable, scholastically respectable, self-supporting operation. NCS initially had been operated by North Carolina State University. When Duke University…