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Barker, Philip; Banerji, Ashok – Innovations in Education and Training International, 1995
Outlines the basic nature of performance support and describes a generic model that can be used to facilitate electronic performance support system (EPSS) development. Performance measures are discussed; performance support guidelines are summarized; and a case study of the use of an EPSS is presented. (LRW)
Descriptors: Case Studies, Computer System Design, Guidelines, Measures (Individuals)

Jih, Hueyching Janice; Reeves, Thomas Charles – Educational Technology, Research and Development, 1992
Discussion of user-friendly computer systems focuses on the use of learners' mental models to help in the design of interactive learning systems. Topics addressed include interactivity; human factors research; human-computer interface issues; individual differences, including learning styles and prior experience; cognitive load; measuring mental…
Descriptors: Computer Assisted Instruction, Computer Software Development, Computer System Design, Learning Processes