A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Discusses on-demand publishing as a solution to the information explosion and cites ERIC, which specializes in unpublished materials, as a model for such a solution. Topics covered include role and functions of scholarly publishing (selection and dissemination), fractional publishing, service publishing, and scholarly journals. Eleven sources are…

Established to help solve the problems of rural attorneys in Nebraska via mail and telephone research services, the Creighton Legal Information Center (CLIC) is described in this manual in terms of project development and organization; project operations; replication and policy issues; costs and project budgeting; and program results.…

Discusses and describes a model of an automated "catalog" of community service agencies that was created for a library information center. Topics covered include standards, bibliographic data processing systems, cataloging considerations, UWASIS (United Way of America's subject access system), and reference tools. Examples from the…

The major objectives of this study of the private sector segment of the information industry in New South Wales, Australia, were to identify and categorize the information enterprises, and to provide a basis for the development of a broad model of the information transfer process. A non-random survey of information organizations was made, and the…

Describes a selection and acquisition procedure for identifying potentially relevant serial titles, focusing on a specialized collection in the area of health care systems. (Author/FM)

Highlights both the benefits and the problems associated with networking in libraries and discusses circumstances that are forcing information centers in the Arabian Gulf region to begin thinking about library networking. Topics include governing models, resource sharing, timeliness, cost effectiveness, currency, reliability, and a union catalog…

Presents the three phases of the implementation and operation of the Integrated Information Center (IIC) at the University of Minnesota from 1990-93. Competition between the IIC and information centers at the two schools the IIC was intended to serve--the School of Management and the Institute of Public Affairs--is addressed. (JAK)

The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…

Discusses operational, organizational, and technological developments that are transforming the workplace; describes the concept of knowledge worker and the information utility model; considers how these factors provide opportunities for library administrators and other information resource management professionals to improve user services; and…

Among the recent technological developments that will facilitate increased integration of information systems and services are new techniques for information capture, and optical disc technology for storage and retrieval. An integrated role of providing information in a variety of formats is described.

Describes organizational issues of the Integrated Information Center (IIC) at the University of Minnesota, the technological structure of the IIC, and the services which it offers for faculty in identifying, retrieving, and organizing scholarly information. (JAK)

Describes the information environment at the University of Minnesota at the beginning of the Integrated Information Center (IIC) project, including the academic units served by the IIC, the proposed design of the IIC, organizational structure of the IIC, the IIC staff, and project organization. (JAK)

Focuses on two aspects of the information requirements related to global change: (1) the changing information needs in the global change-research community, and (2) the Carbon Dioxide Information Analysis Center as a model for institutions supporting interdisciplinary analysis of global change research. (MDH)

Shared Information Services is a state-operated network of four resource centers for gifted education in Indiana. The network provides support in the areas of program development, teacher education, classroom teaching resources, and program evaluation. A variety of library and technical assistance services is provided to teachers and others by…