The paper proposes and describes a framework for academic library quality to be used by new and more experienced library practitioners and by others involved in considering the quality of academic libraries' services and provision. The framework consists of eight themes and a number of questions to examine within each theme. The framework was…

Integrating literature on entrepreneurial business models and community-based experiential learning, we propose a new framework to advance the practice of curriculum innovation. Grounded in principles of design thinking, the curriculum innovation canvas provides a human-centered, collaborative, and holistic platform for instructors, curriculum…

This article begins by observing that foundations come in all shapes and sizes. The mission and grant-making philosophy of any foundation are determined by an unscientific mixture of its history, changing external realities, and leaders. The article then continues by describing The Teagle Foundation, a small, philanthropic organization with about…

In this article, the authors argue that successful learning communities are built on the stakeholders' clear understanding of how a learning community model is fundamentally different from traditional curricular approaches and cannot simply be overlaid onto traditional pedagogy. Especially in difficult economic times, well-functioning learning…

The purpose of this report is to describe a rationale and strategies for use of the Promising Syllabus (in Bain, 2004, What the best college teachers do). This syllabus reflects the learner-centered paradigm where students take charge of their own learning. The syllabus creates a series of promises between teacher and student, focusing on a…

Most communication research on bad news messages focuses on crisis communication, where attention is often limited to image repair strategies. The authors argue that a key indicator of an organization's effectiveness in communicating "bad news" messages is its organizational culture. Developing an organizational culture that values positive…

The vision of academic and business leaders often sets a pattern for all activities to follow. Organizational objectives, tasks, performance, and uses of resources are needed to obtain and reach current and future society trends influencing organizational goals. This paper identifies 5 steps leaders need to create a systems approach toward…

This paper describes a tool for thinking and developing consciousness about the epistemology contained and revealed in our discourse about psychology and complexity theory. It is concerned with knowledge, with how we can know and with how we can sensibly speak about knowing. The model is not intended to express any values in itself and it sets no…

In dealing with Knowledge Management (KM) literature, we have to diagnose three essential points: first, we have detected a lack of comprehensive theoretical models based on "grand theories", secondly, we have discovered an overemphasis of "good" values, like openness and trust, that help organisations to learn. And thirdly, we have to recognise…

The authors describe social justice advocacy interventions to initiate difficult discussions at the university where they are employed. They emphasize the need to foster difficult dialogues about the problem of institutional racism among students, faculty members, and administrators where they work. The Privileged Identity Exploration (PIE) model…

A framegame is an informal, game-like activity that may be used within management groups to gain group consensus and problem resolution. The technique combines individual contributions and group interaction. A sample framegame structure is provided. (Author/MLF)

Points out that most technical communication groups within larger organizations are considered support organizations. Argues that, by moving from the support model to a services model based on entrepreneurial ideas, these groups are better able to place value on the work they produce by setting themselves up as development groups to pitch bids and…

Presents a framework for the definition and enactment of federated processes involving different organizations and/or different parts of the same organization, focusing on the co-ordination and information-exchange aspects. Provides an overview of popular distributed object architectures and their impact on process-centered environments, and…

Describes a new managerial approach to assessing public relations/communications (PR/C) performance using a "balanced scorecard." Reviews the current state of PR/C management assessment; illustrates the balanced scorecard framework; highlights its strengths and weaknesses; describes the process of applying the scorecard to PR/C units;…

This paper outlines a model for a management team that can be used in a school district. The topics covered include the relationship between the management team and the school board, the selection of team members, and the team's primary functions. A description of a model currently in operation is included. (Author/LD)