The Resource Cost Model (RCM) is a resource management system that combines the technical advantages of sophisticated computer simulation software with the practical benefits of group decision making to provide detailed information about educational program costs. The first section of this document introduces the conceptual framework underlying…

Higher education (HE) is becoming a big business, with huge investments in IT technology supporting online learning. With the awareness of the knowledge economy has come a growing consciousness that HE constitutes a large industry or economic sector in its own right. In a marketing fashion, we understand that some customers present much greater…

Proceedings of a 1981 joint conference sponsored by the Southern Association for Institutional Research (SAIR) and the North Carolina Association for Institutional Research are presented. The conference theme was the practice of institutional research. Contents include preconference workshop reports, speeches, abstracts of papers, and reports of…