Differentiating state services to support district and school improvement makes sense for two reasons: (1) support is most effective when targeted to the specific needs of the district or school, based on both performance data and diagnostic data about prevailing operational and professional practice; and (2) state resources of time and money are…

A return to normal after a crisis is a good thing. Who doesn't want back what once seemed lost? The problem is it usually isn't a simple task figuring out how to patch together a scaled-back training program. When the recession hit in fall 2008, trainers were asked to scale down programming and make do with fewer resources. With a recovery in full…

As the solo school librarian in a modestly sized private school, the author is responsible not only for managing the school library, but also for many other things that come his way throughout the school year. Among the many balls the author has to keep in the air are budgeting, collection development, weeding, lesson planning, fundraising, and…

In 2011, "EDUCAUSE" appointed a research panel of IT leaders from nineteen representative member institutions to both identify and prioritize the top IT issues facing their institutions. In two focus group sessions in September and October 2011, the panel members were asked the question: "What is the single-biggest IT-related issue currently…

Working with clients to deliver solutions provides ample opportunity for success as well as failure. This article focuses on how to address three shortcomings that often contribute to performance solutions missing the mark. These shortcomings include (a) the "framework" used to view, discuss, and analyze performance is too narrow; (b) performance…

This article discusses an effort to improve training performance in a large corporate conglomerate in South Korea. In particular, focus is placed on a new instructional design (ID) model named the Cogwheel ID model. The cogwheel metaphor is used to illustrate the integrated processes within complex training organizations, including organizational,…

The learning curve is high for novice special education teachers. They must assume full teaching responsibilities, while at the same time become familiar with district and school policies, curriculum, and assessment policies and procedures. They are expected to build relationships with administrators, teachers, paraprofessionals, families, and…

During a career of more than 40 years that links the interrelated fields of educational and human performance technology, Roger Kaufman has created numerous new innovative approaches to enhance strategic planning, change management, needs assessment, assessment, evaluation, and organizational improvement. Through numerous publications, including…

This paper places the competencies to be measured by the OECD's Programme for the International Assessment of Adult Competencies (PIAAC) in the context of the technological developments which are reshaping the nature of the workplace and work in the 21st century. The largest technological force currently shaping work is the computer. Computers are…

Geary Rummler developed a powerful methodology to design organizations that sustainably deliver desired performance. And he was always interested in further developing his ideas. This article uses a specific project to illustrate how Rummler's work can be used to create a complete organization and explores where future methodological developments…

Discussion of the human performance technology process focuses on interacting with clients. Describes a seven-step process that includes assessment; a performance consulting guide that explains the leadership process used in interacting with clients; and how to ask the right questions in the right order. (LRW)

Identifies six critical success factors to rethink performance improvement following the terrorist attacks of September 11. Topics include moving out of traditional paradigms to use wider boundaries for planning and continuous improvement; focusing on end results; levels of planning; ideal visions; preparing clear, measurable objectives; and…

Presents a simulated dialog that explores the issues surrounding the terms and concepts of "training needs assessment" and contrasts those with "needs assessment." Needs, needs analysis, and training requirements analysis are defined, and it is concluded that needs assessment is a better term than training needs assessment.…

Discusses needs assessment and evaluation as strategic processes within the human performance technology framework and explains how practitioners can coordinate these two steps to save time and money in performance improvement interventions. Describes a performance improvement framework and how needs assessment and evaluation relate to the…

Describes 360-degree feedback that provides performance data from multiple points of reference. Topics include reasons for performance improvement; what needs improvement; how to improve; choosing a reliable 360-degree instrument; and applications of 360-degree feedback, including personal development, team development, change, and needs…