This article describes information literacy struggles of ESL college students within the context of four information literacy components: Identify, Locate, Evaluate, Use. Experiences from an online freshman composition course are used to illustrate these struggles, along with techniques academic librarians use to help ESL students from a distance.

Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

The paper describes the theory and definition of the practice of librarianship, specifically addressing how Web 2.0 technologies (tools) such as synchronous messaging, collaborative reference service and streaming media, blogs, wikis, social networks, social bookmarking tools, tagging, RSS feeds, and mashups might intimate changes and how…

This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Review of current billing practices for online services in Great Britain discusses determinants of successful numeric data display; invoice structure; display format; invoice content; display characteristics; and invoice regularity. Sample invoices from several services are included. (three references) (MES)

Briefly describes content of eSchool News Online, an Internet-based publication for school officials containing reviews of current events, news relevant to schools, searchable archives, funding sources, technology forums, a calendar, and online access to hardcopy publications and special reports. Web address is www.eschoolnews.org. (PKP)

Describes the design and development of the Reference Librarian Enhancement System (REFLES), a microcomputer based system for in-house data files. The REFLES prototype is described in its test form, followed by presentation of the working environment, problems, and evaluation of the current version. Future possibilities of REFLES are also…

Describes the planning, research, and development of the BIOSIS Connection, an online reference service targeted to researchers in the life sciences. Product testing and preliminary response to the system are discussed, and highlights and disappointments of the project are summarized. (two references) (MES)

Discusses digital reference services that provide subject expertise and information referral over the Internet to their users. Describes the history of digital reference, how digital reference services work, and explains a six-step process for building and maintaining digital reference services, including training, planning, and evaluating. (LRW)

It has been an unconventional career path. Sharon Morris has been a children's librarian, a collection development librarian, a product manager for CARL, and an academic advisor in a graduate library science program. Today she's coordinator for AskColorado, the 24/7 online reference service recognized as 2004 Project of the Year by the Colorado…

The provision of equitable library services to distance learning students emerged as a critical area during the 1990s. Library services available to distance learning students included digital reference and instructional services, remote access to online research tools, database and research tutorials, interlibrary loan, and document delivery.…

Discusses the rationale, principles, required tools, advantages, and disadvantages of the Multifile Multidisciplinary (Horizontal) Search approach to searching online databases. It is noted that this approach is characterized by the use of a large number of files spanning a wide variety of disciplines. (12 references) (MES)

Examines use of online access to bibliographic files in library reference service, focusing on two systems: OCLC and Research Libraries Information Network (RLIN). The development and current status of each system, differences between systems, search examples, user expectations, and advantages of online access are noted. Twenty references are…

Focuses on the methods used by three academic libraries in addressing the question of whether or not to charge users for online searches. (FM)