Extension programs based on identified needs, relevant theory, and solid research too often fail to realize their objectives. Program implementation is acknowledged to contribute to program effectiveness, yet systematic attention has not been paid to the array of implementation issues that can complicate achieving program goals. We developed the…

How can action learning be used as part of an overall approach to changing the culture of an organisation? This article describes some of the work being done by managers in South Cambridgeshire district to build a more empowered and engaged organisation following the appointment of a new chief executive tasked with raising standards in an…

Often, the aim of distance learning (DL) is to enhance individual learning, not to change workplace practices. Changing organizational policies, practices and behaviors related to disability calls for a different DL approach that engages users and contextualizes knowledge. In the disability arena, there is a need for programming that brings about…

Describes how a major corporation adapted the prime-time television model to the workplace by using video to help create a more flexible, open culture conducive to change, innovation, and productivity. Discusses the series' objectives, the educational experience, the design method, lessons learned, and potential uses. (CT)

Examines the organization of quality circles in Italy, the training aspect of these quality circles, and advantages and limitations of quality circles. For successful circles, the author recommends a feasibility study by qualified consultants, an experimental pilot project confined to certain parts of the company, and a fully informed management.…

A group of patient-centered comprehensive-care clinics revised its treatment planning system to better accommodate patient needs for information while still serving student needs for instruction and support. (MSE)

A key to successful implementation of a World Wide Web-based library information system is effective collaboration between campus library and information technology professionals, representing a long-term commitment to breakdown of organizational barriers, individual empowerment, and shared vision. The Web sites designed by Indiana…

Successful techniques for administering alumni associations are described, including a live mascot (University of Redlands, California, bulldog), ethical/social focus reflecting institutional mission (University of Notre Dame, Illinois), humorous gifts for board members resulting in high attendance and participation (University of Idaho), and…

Partnerships between businesses and higher education institutions can help meet the training and information-technology needs of businesses and simultaneously increase the expertise and technology base of the institutions. Challenges include obtaining venture capital, personnel, cultural differences, and legal issues. A Kent State University…

One institution's experience in developing and implementing a freshman program is translated into suggestions for others, addressing such issues as faculty involvement, openness of discussion, program objectives, costs, faculty development, experimentation, and mistakes. (MSE)

Conceptualization and implementation of a program to train university teaching assistants at McGill University (Quebec) are described. The systematic approach to program development included needs assessment, planning and implementation, and evaluation. The relationship between various levels of the institution and the way in which they have…

This article presents a protocol change leaders can use to navigate whole-system change in their school districts. The information describing the protocol will help change leaders in school districts and policymakers interested in whole-district change answer the question, "How do we transform our entire school system"? The protocol is…

Although basic skills and English language instruction are often viewed as real needs at the workplace, few companies provide this for their workers. Those that do are motivated by one or more of these factors: product quality improvement, commitment of top management to training and education, or the sales effort of an educational provider. Those…

Educational literature is replete with calls for changes in preparation programs for school administrators. This paper contrasts traditional administrator-preparation programs with one designed around the Quality Schools paradigm. The program emphasizes administrator candidate selection, human needs, the empowerment of others, effective…

Describes the Keene State College (New Hampshire) mode for delivery of information technology, which features collaboration of major college divisions, sustainability within realistic revenue/cost projections, and customer-based service delivery. Pre-implementation conditions, origins of the collaborative arrangement, how organization of campus…