In 2007, Tulsa Community College (TCC) joined the national Achieving the Dream (ATD) network, which is dedicated to developing data-informed interventions to increase persistence and completion among community college students. TCC's participation in the national initiative set it down a path for positive institutional change, but it was the…

This article presents a partnership effort among managers, trainers, and employees to spring to life performance improvement using the performance templates (P-T) approach. P-T represents a process model as well as a method of training leading to performance improvement. Not only does it add to our repertoire of training and performance management…

Effective principals are those who boost academic achievement for all students, increase the effectiveness of their teaching staffs, and consistently take leadership actions shown to improve outcomes for students. Therefore principal evaluation systems should place 70% of their weight on the ability of principals to increase student achievement…

Universities today need to become quicker on their toes. They must continually scan the environment and seize emerging opportunities--and institutional advancement must lead this effort. An unfortunate number of institutional advancement operations are ill equipped for the task at hand. Many suffer from high staff turnover and overly hierarchical…

Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. A truly global business, Nokia makes a wide range of mobile devices and provides people with experiences in music, navigation, video, television, imaging, games and business mobility through these devices. Nokia…

The fishbone diagram developed by Mariano Bernardez (2009a, 2009b) in the introductory article to this issue of "Performance Improvement Quarterly" depicts the origins and interrelationships of the models and approaches of many fields and researchers that have contributed to human performance technology (HPT) as it is used today. We can…

This workbook presents a proven and practical model of organizational development prepared for the 166 Youth Department Bureau Runaway Youth Program grantees. It is designed to take the user through four phases of organizational development: (1) initiation of the change process; (2) development of organizational change (intervention) plans; (3)…

The International Society for Performance Improvement has always been divided by two often-conflicting views of what its purpose or mission really is. Is it primarily technology focused (focusing on the development and promotion of the field) or member focused (focusing on members' interests and their professional development)? This difference in…

This article presents an interview with Wes Taylor, the 2011 MetLife/NASSP National High School Principal of the Year. In this interview, Taylor shares credit with the teachers and staff members at Lowndes High School in Valdosta, Georgia, for the school's systemic and long-lasting improvement in instruction and climate. He mentions that the…

The hidden dimensions of leadership and of the costs associated with the implementation of new information systems should be carefully considered. They can help determine the short- and long-term success of new systems.

In response to recommendations in the Illinois Board of Higher Education's November 1994 Priorities, Quality, and Productivity report, the 52 community colleges in the state began preparing annual reports of outcomes related to specific college objectives for the year. This report provides executive summaries of the colleges' reports for fiscal…

This paper describes the processes involved in selecting peer institutions for appropriate benchmarking using national databases (NCES-IPEDS). Benchmarking involves the identification of peer institutions and/or best practices in specific operational areas for the purpose of developing standards. The benchmarking process was borne in the early…

Describes strategic planning model as means of dealing with social and economic factors affecting camp programs. Details model's five steps: organizing for planning, situation analysis, determining strategic issues, developing plan outline, and implementation and evaluation. Recommends planning process of six months to one year. (TES)

Conventional human performance technology has had a good run. It allowed scientific and data-based research to be applied to improve performance, usually just individual performance. The field must be expanded without losing this individual performance focus to include a scope that measurably improves performance for individuals and organizations…

This report describes progress made by Westchester Community College (WCC), in New York, on 23 strategic planning goals in the 1994-95 academic year. Information is provided on the following goals: (1) increase flexibility in operating the college; (2) increase flexibility in providing innovative academic and vocational programs; (3) upgrade…