The purpose of this article is to present a specific approach to the practice of action research "in complex organisations". Clearly, there are many approaches to the challenge of doing action research in organisations; approaches that are, and also must be, quite context dependent and specific. But my purpose is neither to give an…

Describes a cost-benefit analysis study that resulted in unfavorable financial outcomes and discusses how this result became a learning opportunity for human-performance development/performance-improvement professionals in the organization. Considers failure in organizations and learning from failure. (Author/LRW)

Purpose: Through a conversation with a practitioner, aims to understand the definitions given to the learning organization and how they relate to a model of organizational learning. Design/methodology/approach: Provides a brief overview of a conversation concerning organizational learning vs the learning organization. Findings: Organizational…