Organizational core values set the foundation for defining an organization's purpose and direction. Focusing on core values is important because it can sometimes be easy to forget why an organization exists and overlook its true purpose. Educational leaders and stakeholders should embrace their institution's core values as way for their…

This account of practice describes what three executive leaders in a professional association have learned about action learning and their own practices of organizational renewal. Data are approached narratively and stories are told from the perspectives of diverse educators' experiences, agency, and expertise. Mature organizations can be…

This chapter considers how the assumptions, principles, and overall mind-set of coaching may be useful as organizations seek to foster lifelong relationships with their volunteer constituents.

Human competence is a vital element for any organization that expects to survive and then thrive. Developing individual performance ability is necessary but not sufficient because trained people alone will not make an organization successful. We must determine what people should deliver and why it should be delivered in order to add measurable…

In March 2007, Dave Thompson, who was undertaking an advanced apprenticeship in customer service, set up the Humber Apprentice Panel (HAP), which, until recently, was the only forum exclusively for apprentices in the UK (the Young Apprentice Ambassador Network was launched last year). By creating this unique panel, Thompson and his fellow…

Research highlights the importance of individualized approaches and coaching to ongoing professional learning (Darling-Hammond, Wei, Andree, Richardson, & Orphanos, 2009). The purpose of this article is to describe an initiative that set out to help all students become proficient readers by 3rd grade. It demonstrates how coaching can support…

The fishbone diagram developed by Mariano Bernardez (2009a, 2009b) in the introductory article to this issue of "Performance Improvement Quarterly" depicts the origins and interrelationships of the models and approaches of many fields and researchers that have contributed to human performance technology (HPT) as it is used today. We can…

The following is a brief overview regarding: the history and development of Student Affairs as it pertains to (a) preserving the history of a professional association, (b) value and benefits of a professional Student Affairs association, (c) establishing and assessing goals and (d) organizational development/change within a professional…

The paper has a conceptual nature, and will depart from the literatures on performance management in general and public management in particular and confront them with the literature on higher education studies. Higher education mirrors the developments of other sectors, such as the increasing interest in performance measurement and the continuous…

The International Society for Performance Improvement has always been divided by two often-conflicting views of what its purpose or mission really is. Is it primarily technology focused (focusing on the development and promotion of the field) or member focused (focusing on members' interests and their professional development)? This difference in…

"Human capital"--the value of a worker to his enterprise--has been around as a concept at least since the Industrial Revolution. The term "human capital management" (HCM) started to gain currency in the 1950s, but as a business phenomenon, HCM did not really take off until the 1990s. These days, HCM is on the human resources agenda of thousands of…

This book delineates the evolution of the Study Centre for Catholic Schools (CSSC) in its first ten years of existence since its foundation in 1998 by the Italian Bishops' Conference. The volume is divided into three main sections. The first outlines the context and the activity of the CSSC during ten years: the role, the functions, the tasks and…

What if you had spent most of your career thinking that ITEA had been running too far out in front of its primary constituency, only in recent years to decide that you now feel the opposite may be true? Well, as the author enters his Presidency that's his current thinking, and he would like to reflect a little bit about how his change of heart…

The World Council of Comparative Education Societies (WCCES) has been strongly concerned with intercultural dialogue since the Council was created in 1970. Indeed advancement of education "for international understanding in the interests of peace, intercultural cooperation, mutual respect among peoples and observance of human rights" is one of the…

Historically Black colleges or universities (HBCUs) have long struggled to compete with traditionally White institutions (TWIs) when it comes to breakthrough research. Of the 908 U.S. institutions that received National Science Foundation research funding in fiscal year 2005, only 72 were historically Black, and they took in $294.2 million in…