Designing within a system is ubiquitous to instructional design. In order to understand the systemic impact of design decisions within an organization, one must understand the interrelatedness of the objects within the system. Developing an understanding of context as it relates to the utility of instructional design solutions will position…

Human performance technology (HPT) provides an evidence-based approach to improving the performance of individuals, teams, and organizations. As a complex approach that requires many pages to define and years of experience to master, the future of HPT depends on the discipline of future practitioners as well as their willingness to approach…

Many, if not most, of my colleagues believe that human performance technology (HPT) can never become a science; they do not even believe that it should be. I cannot come to that conclusion. If not a full-fledged science, then we should strive for at least a soft science that is more consistent and accepted in business than is certainly the case…

Using their "license to snoop," performance architects uncover the nuances of how work gets done in an organization. This is the first of a four-part series in which each article will present a different organizational level. Typical performance issues and opportunities for each level will be discussed, and helpful models and tools will be shared.…

The heightened demand for accountability, access, and quality performance from health care professionals has resulted in linkages between continuing education (CE), performance improvement (PI), and outcomes. CE health professionals must also expand their skills and abilities to design, implement, and measure CE activities consistent with these…

The aim of this paper is to illustrate how to conduct a Behavioral Systems Analysis (BSA) to aid in the design of targeted performance improvement interventions. BSA is a continuous process of analyzing the right variables to the right extent to aid in planning and managing performance at the organization, process, and job levels. BSA helps to…

Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…

The business of training and performance improvement has always been cyclical, with the fortunes of human resource development (HRD) and performance improvement professionals rising and falling with the economic fortunes of the workplace. The current economic downturn and nascent recovery represent an opportunity for HRD and performance…

Grounded in the work of W. Edwards Deming, this article describes the basics of systems thinking, viewing a business as a system, and contrasts improving a system with solving a problem. The article uses the human body as a metaphor to describe the various aspects of viewing a business as a system at the concept level and maps the Deming cycle,…

Discusses the need for performance improvement professionals to achieve useful results, and to prove the value added in terms of empirical data. Considers the differences between systems, systemic, and systematic approaches, and examines which approach applies to various concepts in the field that would help add value. (Contains 14 references.)…

A wide range of developments in science in recent years has altered our views of our world and ourselves in significant ways. These views challenge the direction of applied science and technology in many fields, including those associated with learning and performance in organizations. At the same time, they open up opportunities and…

Discussion of the ISPI (International Society for Performance Improvement) definition of human performance technology and the need to use performance improvement concepts from other fields focuses on applying systems thinking and systematic methodology from management design. Describes the application of these techniques in teaching a graduate…

Defines human performance technology (HPT) as systems thinking applied to human resource activities, chronicles the emergence of HPT and the development of the HPT process model, and considers its use to define and implement high-performance work systems in information age organizations. (Author/LRW)

Examines a sample of the frameworks used to model human performance in organizations with respect to change orientation, theoretical basis, organizational results level, unit of analysis, and performance analysis. Contrasts organizational system and performance system frameworks with systematic process models of performance improvement. (Contains…

Describes a systematic approach for the design of training that supports large software implementation projects. Addresses the diverse combination of users, with different needs and time requirements, and outlines how a systematic design approach can be applied to the design and delivery of complex training solutions related to performance…