Facilitating successful focus groups requires both science and art. One element that can fully challenge focus group facilitators includes how to handle the unfocused focus group. This article describes "unfocus" and the benefits and disadvantages of unfocus in focus groups. Lessons learned from and approaches taken on this journey are shared to…

Bockenholt and van der Heijden's results regarding compliance with insurance regulations--that the enforcement activities of a regulatory agency were relatively unpredictive of compliance--are consistent with findings from other domains (e.g., tax adherence), where personal factors and informal social controls have been shown to play a more…

Despite the seminal studies of response differentiation by the method of successive approximation detailed in chapter 8 of "The Behavior of Organisms" (1938), B. F. Skinner never actually shaped an operant response by hand until a memorable incident of startling serendipity on the top floor of a flour mill in Minneapolis in 1943. That occasion…